Assignment 301 Principles of Communication in Adult Social Care Settings

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Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. - to understand the needs - to share information - to build a relationship - to express feelings Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Create a good relationship and improve the quality of care .Can resolve conflict that may arise. b) Individuals using the service and their carers Create a good relationship , build trust and respect. Service users would feel safer and feel that they can trust the carer with any problem. Carers would communicate more which would lead to the user getting the correct care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation- this can help to find what language is used or if there are any barriers. Care Plan and history- identify the particular illness or disability of the person and establish the support is needed to communicate Ask colleagues or key people-this people have experience in communicating and found ways to improve it. Aiv Describe three factors to consider when promoting effective communication. -Active listening -Voice tone -Body movement and posture Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting. -Verbal: tone of voice, language, changes in voices -Non-verbal: body language,

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