Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. Express an idea; to ask questions and receive an answer; socialise with people around us; to support others. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Colleagues communicate to build good relationships, to make sure we hand over information, to prevent misunderstanding or mistakes happening. b) Individuals using the service and their carers For the service users to participate in activities, to build good professional relationships. Aiii Identify three ways of finding out the communication and language needs of an individual.
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
Unit 301 Principles of communication in adult social care settings Outcome 1. Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. Reasons why people communicate are to obtain and receive information, to get to know each other and form relationships. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences.
Unit 1: Principles of Communication in Adult Social Care Settings 1.1 Identify different reasons why people communicate. People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional, or personal. It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know” basis.
1 Introduction to communication in health, social care or children’s and young people’s settings (ShC 21) Chapter 1 aC 1.1 1.2 1.3 What you need to know Different reasons why people communicate how effective communication affects all aspects of your work Why it is important to observe an individual’s reactions when communicating with them aC 2.1 2.2 2.3 3.1 3.2 3.3 3.4 4.1 4.2 What you need to do Find out an individual’s communication and language needs, wishes and preferences Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication Identify barriers to communication Demonstrate how to reduce barriers to communication in different ways Demonstrate ways to check that communication has been understood Identify sources of information and support or services to enable more effective communication explain the term ‘confidentiality’ Demonstrate confidentiality in day to day communication, in line with agreed ways of working Describe situations where information normally considered to be confidential might need to be passed on explain how and when to seek advice about confidentiality assessment of this unit This unit highlights the central importance of communication in work with children and young people. It focuses on the reasons why people communicate in childcare settings, the methods they use and the importance of ensuring that communication in care settings is effective. You will be assessed on both your knowledge of effective communication and your ability to apply this in practical work with children and young people. In order to successfully complete this unit, you will need to produce evidence of your knowledge, as shown in the ‘What you need to know’ chart opposite, and evidence of your practical competence, as shown in the ‘What you need
You must inform the service user why the information needs to be passed on to others, and that it is your responsibility to do so. 4 - If there is a risk of danger or harm to the service user speak to your manager. C Davies 19/10/2013 Unit 202 Outcome 1 1 - Roles and Responsibilities * Personal Care * Support service user to live wiyhin their own home * Domestic * Administating medication * Shopping * Confidentiality 2 - These make up 'standards' to follow for good practice in your working practice * Care Standards Act 2000 * Domicilary Care Regulations 2002 * Health and Safety at Work Act 1974 * Manual Handling Operations Regulations 1992 * Management of Health and
PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS 1. UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN ADULT SOCIAL CARE SETTINGS 1.1 IDENTIFY THE DIFFERENT REASONS PEOPLE COMMUNICATE. communication is about giving and receiving messages, there are lots of reasons we communicate, it could be to express of feelings or giving and requesting information, it could be to express a need or want, we also communicate to build relationships, to help or support, we also communicate to let people know are mood or are problems. What we have to consider is that communication is not just about verbal interpretation. 1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas.
21 Principles of communication in social care settings 1. Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. Reasons may include: * expressing and sharing * ideas, feelings, needs, * wishes and preferences * obtaining and receiving * information * getting to know each other 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Effective communication can affect: * service provision * teamwork * participation, support and trust * empathy and shared understanding * recording and reporting 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate * People communicate for many reasons such as to express their needs, share information, express feelings, ask questions, build relationships, receive instructions 1.2 Explain how communication affects relationships in an adult care setting * In care setting effective communication can gain trust with service users and carers resulting in good relationships Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Compare ways to establish the communication and language needs, wishes and preferences
Other professionals Health and social care professionals need good communication skills to develop positive relationships which share information with other professionals for the benefit of the resident. Using the table below identify three examples of barriers to communication, and describe ways each barrier could be reduced Physical Barrier: Identifying the preferred method of communication and using appropriate method to establish communication. Methods are body language, gesture, touch, eye contact, facial expression, clear spoken language, or type talk, writing and drawings or pictures. Language differences: Providing interpreter or translator service. Using body language, gesture, drawing and picture.