Describe how the duty of care affects own work role Learning Outcome 2: Understand support available for addressing dilemmas that may arise about duty of care Assessment Criteria 2.1. Describe dilemmas that may arise between the duty of care and an individual’s rights 2.2. Explain where to get additional support and advice about how to resolve such dilemmas Learning Outcome 3: Know how to respond to complaints Assessment Criteria 3.1. Describe how to respond to complaints 3.2. Identify the main points of agreed procedures for handling complaints 3.3.
This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker we are dealing with someone who is in pain, worried or upset. We must also be able to understand the messages we send with our own body when working with other people. The main elements involved in non-verbal communication. Body language – The way we sit or stand, which is called posture, can send messages.
Unit 4222-324 - Support individuals with specific communication needs (HSC 3029) Outcome 1 - understand specific communication needs and factors affecting them. 1. Explain the importance of meeting an individual's communication needs. Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method.
1.2- Explain how effective communication affects all aspects of working in an adult social care setting: Effective communication can affect many aspects of work,effectively communicating can help build levels of trust,help recording and reporting incidents, aid participation and help with service provisions. 1.3-Explain why it is important to observe individuals reactions while communicating with them: When communicating with an individual it is key to pay attention to reactions that the person gives off. This is because it allows one to understand what that the individual is expressing and to help meet the individuals needs.It helps to also notice any changes in an individuals needs and to enable effective communication. Outcome 2- Understand how to meet the communication and language needs,wishes and preferences of an individual. 2.1- Explain why it is important to find out an individual's communication, language needs ,wishes and preferences: It is important to find out an individual’s needs,wishes,and preferences because it allows the person to enable effective communication while trying to understand what an individual is trying to express.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
• To understand emotional state • Knowing if information has been understood • When and how to adjust communication method • Recognising barriers to communication Learning outcomes Assessment criteria 2.1 Question: How do you find out about the individuals language, needs and wishes? 2. Be able to meet the communication and language needs, wishes and preferences of individuals Answer: Everything should be written in their care plan it tells you how to best see them and how they wish for their care to be carried out. • Home language • Preferred method • Physical disabilities • Preferences based on .. beliefs, values,
Av Describe three verbal and three non-verbal communication methods and styles that a social care worker may use in an adult care setting. Avi Explain why it is important to respond to an individual’s reactions during communication. Avii Explain how an individual’s background can influence their communication methods. Aviii Identify three examples of barriers to communication and explain how you could overcome each barrier. Aix Describe two strategies that you could use to clarify misunderstandings.
b) Individuals using the service and their carers is different depending on the person with who you are communicating and the purpose of the communication. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Three ways is by thier speech , facial expressions and body language. Aiv Describe three factors to consider when promoting effective communication.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
If effective communication is being used in an adult social care setting then the family, service user and other practitioners Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. (C301 2.1) Describe three factors to consider when promoting effective communication. (C301 2.2) (SHC31 2.2) Disabilities - Hearing, sight, mobility, speak impairment. Cultural - differences is Environmental - Lights, air, noise, temperature.