People communicate for many reasons. Sometimes for just a chat and sometimes to express their feelings. Such as love, happiness, pain, fear and anger. It is important to get information across from service user to carer on what needs to be done on our visits. Also from carer to service user to make sure we understand each other.
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
You need to be aware of your posture and body language while assessing theirs so you can respond appropriately. Good eye contact and facial expressions are important and you should always listen to the person speaking and allow them to answer you before you start talking again. Identify barriers to effective communication: Barriers could be someone who speaks another language, they may not understand what you are saying. Sensory barriers; when someone is not able to pass on info because they might not be able to see or hear. If you have health issues and you’re not well you may not be able to communicate properly.
Choice of words is important to express and explain what you are trying to say. Certain dialects and phases can help the patient/colleague or relative understand what is being said. Communication is a 2 way process of reaching a mutual understanding and when we need to share information it is important to ensure all understand; team work ensures continuity of care for patients. It is important to ask questions but to actively listen to the answers, sometimes repeating back what has been said or saying it back as a question can help develop communication. Explain why you should be aware of individual’s reactions when communicating with them.
People communicate to; * Avoid misunderstandings * Express how they are feeling * Develop a positive relationship * To share ideas * Seeking and providing information Aiv.) Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. * To make sure they understand what is being said to them and others * To make sure they feel comfortable Av.) Explain why it is important to find out about an individual’s: Communication and language; some service users have communication difficulties, people with autism dementia or people who are physically unable to speak, in order to support individuals with communication difficulties their needs need to be understood. Wishes and preferences; some people prefer to be called by a different name or nickname, if they wish to go to appointments by themselves or with a member of staff.
e) Share knowledge. Aiii Give two reasons why it is important to observe the reactions of an individual Using the service when you are communicating with them a) To see whether they understand what has been said, body language and facial gestures will convey this. b) To see if there are any changes such as anxiousness, anger, frustration which could suggest safeguarding and even (abuse) issues. Aiv Explain why it is important to find out about an individual’s a) Communication and language needs To make sure their needs are being met, and the correct aid is available to enable this, such as hearing aid, pen and paper, communication book as some people have many different ways in which they communicate. b) Wishes and preferences Misunderstanding/mistakes could be prevented, you have a better insight about the individual (religious and cultural beliefs) therefore ensuring effective communication.
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.