B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
I will explain why it is important to work in partnership with others along with identify skills and approaches needed for resolving conflicts. The different working relationships in health and social care. Working relationships differ from other relationships as the relationship serves a non-personal purpose to achieve a task. This is known as a formal relationship as opposed to a personal relationship. Relationships between employers and employees are formed by individuals who are not of equal status.
SMS/Text Messaging – The SMS (Short Message Service) can be used in a variety of ways. A few examples include; cellular phones, GPRS systems, and web texting. SMS does not use any voice technology which is why it is sent over data networks. Fax Machines – Fax machines contain analog modems. This type of modem technology uses the voice network technology.
Service users are able to communicate the way they wish to be cared for and express how they are feeling, by communicating staff are able to do their jobs properly as everyone is aware of what is expected of them and the care is provided to the highest possible standards. 1.2 Effective communication will give a positive atmosphere in the work place, this will cause the staff to be more positive and willing to help each other, staff members will all be aware of the jobs that need doing and will be happy to work as a team, by doing this the service users will feel safer and feel that they can approach a staff member with ease to help them with any problem. Effective communication is essential in building meaningful relationships and this can build trust and respect therefore creating a much happier and relaxed environment for all concerned. Outcome 2 – Understand how to meet the communication needs, wishes and preferences of an individual. 2.1 To be able to meet a service users needs I need to ask a lot of various questions so that I can understand what they are asking for and how they are feeling, I also need to take note of their body language as this can tell me a lot about how a person is feeling even without them telling me as when someone is sad or worried you can see it in the face, they may not make eye contact, with
Also building positive relationships is good for when it comes to sharing information, everyone knows what each one is doing, colleagues can support each other and enjoy their job better and runs smoothly. - Other professionals Social workers, etc, to provide quality care, and achieve the best outcome for all. for example, if you suspect a service user is suffering abuse, you would then be able to report it to the appropriate professionals, and work together for the safety and wellbeing of the client. - Others This could include families, or members of the community, any visitors etc. It is important to work in partnership with families as care would then be consistent for the user, to develop a bond with the family would mean the user could feel more and that the level of care is the same at
To gain clear guidance and knowledge of those who you are supporting Aii - Effective communication is very important in order to pass clear and direct information between service users, support workers and other practitioners. When sharing information between professionals it is essential that the details are accurate as to reduce the amount of mistakes made. When supporting people it is good practise to use effective forms of communication so that the professional relationship is strengthened, this allows both service users and support workers to trust one another; it may also allow the support worker to be an advocate for the service user. This responsibility requires effective communication in order to have the service users’ everyday personal needs and also health care concerns identified and met. Aiii – Method | How effective is this method?
To provide competent health care means to truly listen to the patient and the family to learn about the patient's beliefs of health and illness. 1.2 In order to work effectively staff need to have cultural awareness, cultural awareness begins with learning about other cultures Cultural competence refers to the ability to function effectively in cross-cultural situations. This will most commonly involve the ability to effectively interact, or communicate with people from a different cultural background to our own. 1.3 Promoting culturally safe workplace that does not accept insensitive, racist, sexist, negative, or stereotyping remarks or labels is a non harmful safe work place and would recognize that people from different cultures may have different ways of communicating and is sensitive to the needs of co-workers and their cultural background. 2 Respond respectfully & sensitively to cultural beliefs and practice that may cause harm 2.1
1.2 Explain how communication affects relationships in the work setting. We use communication to build relationships in our workplaces with our peers, bosses and the people we support. If we communicate positively to one another then we will get positive results and work in a positive environment. This will help build good working relationships amongst staff and the people we support. Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect.
If you communicate effectively in your work it makes sharing information with your colleagues and clients clearer, easier, more concise, accurate and informative. It also encourages a more harmonious working environment and reduces the chance of mistakes being made or things being missed. As well as this, it also means that all workers are aware of and following the same procedures therefore providing consistency for their clients. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is extremely important to observe a person’s reactions so that you can gauge how they might be feeling about the information that you are giving them, or the way that you are delivering that information. Sometimes a person’s reactions can be an indicator of how well they have understood what you have said to them, or whether they agree with you.
1 - Understand why effective communication is important in the work setting 1.1 Identify the different reasons people communicate: People communicate for many different reasons. A few are listed below: * Request things: A client may request something as simple as picking something up that they may have dropped * Express feelings: A client may be feeling down or mad about something * Social: A client may communicate for social reasons, communicating with people form relationships and friendships and more than likely communicate on a regular basis. 1.2 Explain how communication affects relationships in the work setting: Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires.