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INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN'S AND YOUNG PEOPLE'S SETTINGS: 1.1 Identify the different reasons people communicate: We all need to communicate with each other and as a support worker I will need to be aware of different ways in which service user may communicate. People need to be able to communicate in order to have their needs met. A person's needs can be grouped as follow: • Physical - Basic survival needs, such as food, drink and warmth. • Safety and security - To be physically and psychologically safe and secure. • Social - To be able to form positive relationships. • Emotional - To be loved and accepted. • Meeting personal potential - To be able to achieve and develop to full potential. 1.2 Explain how effective communication affects all aspects of own work: In relationships, the building of trust and understanding between people makes it easier to get things done. If I work as part of a team, I will need to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people you support. Your skills in building a relationship will be an important part of ensuring that the identified outcomes are met. People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest. 1.3 Explain why it is important to observe and individual's reactions when communicating with them : It is important to watch body language because we will be able to see if they understand what has been said to them and also if the service user is talking to us, they could be saying one thing but the body language is saying something different i.e. the service user
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