Shc/31 Promote Communication

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SHC/31 - Promote communication in health, social care or children’s and young people’s settings J/601/1434 1. Understand why effective communication is important in the work setting 1.1 – Identify the different reasons people communicate Communication is needed to build relationships in the first burst of communication we are building a new relationship even by just saying hello. Then we need to maintain this relationship each time I greet a parent/carer when they come into my setting, by asking how they are? What have they done over the weekend? This helps strengthen the relationship. By doing this I can gain and share information with families, other professionals, children and colleagues. Information we gain and share will help us in the way I work. Sometimes communication can be about gaining reassurance and acknowledgement we may praise them, give them physical reassurance or acknowledgement by eye contact or taking an interest in what they are doing. Colleagues also can give reassurance and acknowledgement to each other. We also have the need to express our needs and feeling and also are there to allow children to do the same. If not given the opportunity to express themselves children can become frustrated and isolated. Communication is also needed to share ideas with each other. Communication means to share opinions, information, thoughts, knowledge, feelings, emotions, needs and wants. It helps us socialise, build and maintain relationships to satisfy our constant need to relate to other and have them relate to us. We communicate to understand and to be understood. In my setting there maybe different communication needs such as English as a second language and therefore I may need a translator. A child may have a visual or hearing impairment so I may need to provide written material in larger print and the need for sign language maybe

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