Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. Communication allows ideas to be conveyed clearly and succinctly. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. People communicate for numerous different reasons, to build relationships being one of them; this will enable you to work more effectively as a team with your colleagues but to also gain trust with a service user so they can talk to you if they have any problems/ concerns. Another reason is so you can share information, this is vital in my work setting because, for example, if a service user begins a new course of antibiotics then the member of staff dealing with this must pass the information on to all other staff to make sure they continue the course of medication.
UNIT 1 Introduction to Communication in Health, Social Care or Children and Young Peoples Settings. 1.Understand why communication is important in the work setting: 1.1.Identify different reasons why people communicate -People communicate to share ideas, to share and gain information, to express their feelings and build up relationships, to make friends, for growth of learning i.e. a child communicates to learn and make needs known. -People communicate to share experiences and to satisfy care needs and for carers to help the residents with personal care needs. 1.2 Explain how effective communication affects all aspects of own work -Communication is very good in the setting it helps to understand individuals feelings, share skills and some important information, which leads to understanding each other.
1.1. Identify different reasons why people communicate. I have identified many reasons why people communicate such as wanting to share information that is important to the service user, information that can benefit the service user if the care worker is aware of their needs .Facial expressions are also used to communicate along with body language. Sign language is another way of communicating if the service user is hard of hearing. Effective communication with the service user helps them to gain trust with the care worker which will benefit them in many ways such as gaining confidence in their daily life and that their health is being looked after and cared for.
Promote communication in health and social care or children and young people’s settings (SHC 21) 1.1 Identify the different reasons people communicate Communication is an important part of everyday life. We communicate with each other to develop relationships, give and receive information, express needs and feelings, share thoughts and ideas, show compassion, give comfort and we communicate to affirm one another. There are two types of communication, verbal and non-verbal Verbal communication – communicating using written words or spoken words Non-verbal communication – communicating using body language, eye contact and touch 1.2 Explain how effective communication effects all aspects of own work Communication is an extremely important relationship building skill in a care setting. If there is no communication then it is near on impossible to form a relationship with the patients in our care. First of all we need to share information about the patients with colleagues and other practitioners from other care agencies to form a knowledge base about the young person so that we can offer the best and safest care possible from day one.
To form relationships with parents, carers and children. If the children see a good flow of communication between staff and parent/ carer it helps them settle easier and provides them with a good role models in communication skills. There may be times when you need to communicate with other persons e.g. health visitors, visitors of interest (fire, police, vets etc...) teachers and other agencies. So knowing the appropriate manner in which to communicate is useful for example coming down to the child’s height to talk to them instead of standing over them.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1) Understand why effective communication is important in the work setting. 1.1) Identify the different reasons people communicate. Communication is a very important skill in everyday life, it helps us express ourselves, our feelings and needs, share ideas and information, to show concerns over a situation. Communication can help us in many care work circumstances as we can support and reassure, build and maintain a relationship, ask questions and share experiences. 1.2) Explain how communication affects relationships in the work setting.
1.1 An identification of the different reasons people communicate Successful communication is an essential tool in the work place especially working with children. Achieving this is essential in forming and maintaining effective relationships, whether it is with colleagues, children, parents or other professionals on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. As well as forming and maintaining effective relationships, communication are also used to give and receive information, to share opinions, knowledge, feelings, emotions, to understand and be understood and show others they are valued. Individuals also communicate to express their needs and preferences and to ensure they are met.
People need to communicate to set up and keep in good relationships with others. To give and receive information and guide lines to understand and share opinions, knowledge, feeling, and emotions. To build the trust and good relationship between careers are as follows: * Regular update of children improvement status. * Explore children's talents and strengthen them. * Discover and resolve the problems and deal with it.
1.2 Relationship building is important when working with children and young people. The way this is done is by being a positive role model. The young person must feel comfortable when I am helping/supporting the young person with work. When working with children I have to make sure that when working with then that I use easy to understand words. Towards children I must show a caring approach and listen to them when they are asking me question and make eye contact so they know that I am listening to them.
Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service. 2 Individuals using the service and their carers: Effective communication between individuals using the service and their carers is important to develop understanding of the needs of the individuals, to enable carers to provide the support the clients require and improve the quality of the service. Respect to each other can be developed thought communication. When individuals and workers communicate effectively and appropriately relationship are developed and trust is establish. Using the table below, identify three ways of finding out the communication and language needs of an individual.