In many situations we face daily, but especially in health and social care settings, a wide range of ways to communicate is essential to be able to communicate effectively with many people of different needs. There are four main ways of communicating: * Verbal or Oral Communication * Written Communication * Computerised Communication and * Special Needs Communication Verbal Communication Verbal Communication is one of the most important and most commonly used types of communication, as it allows relationships to be easily established between the carer and patient, for example. Examples of verbal communication include explaining policies or procedures to staff members, also while conducting interviews. Verbal communication is perhaps most often used for building relationships with people in health and social care settings and forming professional relationships. It is also useful for providing support and giving advice to patients.
• Manage a range of services to address the service user’s needs. • Develop personal skills with the service users, families etc. • Develop a skill base for staff to meet the needs of service users. • Recognise and utilise the other professional bodies to assist in the care packages • Make the best use of resources to care for more service users in a co-ordinated and cost effective way. Any contact we have with professional bodies is written in our incoming and outgoing monitor book; care plans are updated on a regular basis and implemented with any other suggestions from social workers, doctors, nurses etc.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. * Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
Unit 501 Use and develop systems that promote communication 1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role In my work setting I have to communicate with lots of different people. From carers, other senior carers, management, service users their families and friends also other health care professionals. Good effective written and verbal communication and being able to use a variety of techniques promotes strong working relationships this will promote good quality care for the service user. Within my job role it is important that I communicate in the correct way to ensure that the needs of the service user is is understood and met. Before a new service user moves in to the home, either myself or the manager would go to visit the potential new service user to do an assessment this could be in their home, hospital setting or another home.
Use and Develop Systems that Promote Communication. 1.1 Communication affects my work setting in many different ways, between the service user, their family, friends, carers, seniors and all the medical professionals. This may be done in many different ways ie in person, email, telephone calls, text messages and written correspondence. All individuals have the right to communicate in whichever way they feel most comfortable and this should always be supported accordingly. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care.
Unit 4222-201 1.1 Identify different reasons why people communicate Reasons why people communicate: -.to connect - to control - to express - to learn - to teach - to relate (establish, maintain, and adjust relationships) - to share (what’s on our minds, in our hearts, and from our guts) - to compliment - to experience - to be 1.2. Explain how effective communication affect all aspects of own work Communication is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Disabilities: Clients with disabilities such as sensory impairment often find it difficult to engage in treatment due to obvious barriers and under skilled staff. As a project we must utilise the resources available in the community to ensure that clients have equal opportunity to access treatment and their needs communicated affectively. We lack staff with the ability to sign language or even the programmes that cater for the visually or hearing impaired. We can access voice command technology in our IT suit to assist with clients in engaging treatment. We need to pool current internal resources within the staff structure that can sign language or fund training for staff to be skilled up.
1.2 Explain how effective communication affects all aspects of working in adult social care settings. The learner can. In my job I have to communicate with people all the time from my resident, family and friends, colleagues, and other working professionals. Its important that the information passed on is clear concise and accurate and informative this reduces the possibility of mistakes. 1.3 explain why it is important to observe individual’s reactions when communicating with them.
If a patient arrived who had different food requirements such as a different textured diet or religious/ cultural beliefs this type of information would need to be passed on. Another example of why people communicate is to inform staff who is most at risk, who has a DNR form and any infections to be aware of at hand over at the start of the shift. Another good example of why people communicate is when we are looking after patients, they need to express their feelings like if they are in pain or uncomfortable. 1.2 Effective communication affects all aspects in the work place because as workers it allows for continuity of care for the patients as well as building up professional relationships with them. The way staff communicate with each other effects communication in the work place for example if a worker had a lack of passion for their job they were moaning all the time, other members of staff might avoid that particular person.