Nvq 5 Communication

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Use and Develop Systems that Promote Communication. 1.1 Communication affects my work setting in many different ways, between the service user, their family, friends, carers, seniors and all the medical professionals. This may be done in many different ways ie in person, email, telephone calls, text messages and written correspondence. All individuals have the right to communicate in whichever way they feel most comfortable and this should always be supported accordingly. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made. This also helps if anyone has any issues that they need to raise. All meetings are recorded and amendments made to care plans etc. I communicate with other professionals such as District Nurses, GP's, Chiropodists, Mental Health Team. Communication problems will vary between each service user depending on their disability, illness. Dementia - We have quite a few service users with dementia. It is a progressive disorder affecting the individuals memory. It affects their speech, understanding, concentration and motivation. Sensory Disabilities - The two main senses are sight and hearing and these senses are the

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