Families need to be included in any changes, or plans for the service, and close friends of individuals. Case Managers, commissioners and if registered, CQC all must be kept current, along with Operation and Regional Managers of the organisation. 1.2 Communication in a service has to be constantly monitored and adapted if not proving to be effective. A communication book is an excellent communication tool, staff make a note of any appointments, telephone calls, meetings that have happened during their shift. When staffs come on duty they must first read the communication book, and then sign each entry.
I also must follow all rules and regulation policies within the work setting and keep up with any relevant training I may need to keep me up to date and informed. It’s also my responsibility to build trust with the service users and also my colleagues and make sure I stick to the confidentiality policies. The duties I under take on a day-to-day basis are personal care, recording information, assisting with feeding and mobilising and keeping the service users entertained. 2. Identify the standards that influence the way the role is carried out: • Care standards act 2000 • Health and safety at work act 1974 • Manual handling operations 1992 • Codes of practice • National occupation hazards 3.
I communicate with every person i work with, although the most important is the communication between me and my clients. It’s important for me to communicate with them by discussing the options and choices available to them, that way i am able to give the best care possible to my clients due to knowing exactly how they want their care to be carried out, also being able to communicate in a way they can understand what is being carried out, and feel confident and comfortable around the carers. It is also very important for me to communicate with my supervisors and other colleges in team meetings, to discuss and share information with them about all aspects of the job. Importance of observing reactions of who you are communicating with. When talking to someone face-to-face, they don't always verbally say they understand or agree with what you are saying.
1.1) There are many reasons why people need to communicate especially in the health and social care setting. Communication is important to express needs for example expressing needs of the service in order to improve standards, to share ideas and information; to reassure; to express feelings of how a particular task went in the workplace; to build relationships with other colleagues; socialize; to ask questions to gain more information and to build on your knowledge base; and to share experiences giving time to reflect and possibly improve for the better of the service. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued, these are all communication methods that we use at Larks Leas. Communication is an essential tool a carer can use such as myself. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.
Communication is an important skill to have when working in a care setting. We have to be able to communicate with a variety of different people such as; children and young people, their parents/carers, colleagues and also professionals such as doctors and social workers. There are different reasons why we communicate in our work setting: 1. To stimulate relationships and offer support – for example a family in need would require regular visits from a social worker to build up a support system. 2.
Lynda Smith Unit 501 Use and develop systems that promote communication (SHC51) 1 & 1.1 I have an obligation and duty to ensure that effective communication takes place with those who I work with, come into contact and communicate with as part of my own role. I work and share information with colleagues within my team communicating in a number of ways. These include staff meetings where I communicate verbally and listen to other staff members about families we are presently working with. Doing this allows a dialogue of communication between staff members that allows opinions, suggestions and strategies to be shared that we can then use as ways of working and communicating effectively with families. For example I shared my knowledge with a staff member who needed advise about a young girl who was using inappropriate sexualised language and behaviour.
Unit 1 Promote communication in health, social care or children’s and young people’s settings. 1.1 There is lots of different reasons to why people communicate such as expressing their feelings, sharing information, to give and receive instructions, people also communicate in order to begin relationships with others. Communication is a basic requirement for a care workers role as they have to communicate with various individuals on a daily basis; it’s an essential tool as it helps them meet the individual’s needs and requirements. Communication between care workers and other care professionals is very important as it ensures effective team working and progression of care, also ensures any problems or important information can be passed between staff. Within the care settings the carers are to attend handover which is at the start and end of every shift this is to make sure all staff are informed and up to date on all current situations within the work place.
Y our doctor works with hospital staff and professionals in your community. You and your family also play an important role in your care. The success of your treatment often depends on your efforts to follow medication, diet and therapy plans. Your family may need to help care for you at home. You can expect us to help you identify sources of follow-up care and to let you know if our hospital has a financial interest in any referrals.
CU1531 Engage in Personal Development in Health, Social Care or Children’s and Young People’s Setting 1. Understand what is required for competence in own work role 1.1 Describe the duties and responsibilities of own work role My specific duties in my role as a contact worker require me to ensure that I have read and understood the policies and procedures within the workplace. During my induction I went through the structures in place, including who the managers were what their roles were and who I reported to during my daily work. I was informed of my duties and my responsibilities and what was expected of me and what I would expect in turn. As an organisation we are also governed by other regulators ensuring that compliance with regulations and law are adhered too.
This includes: • Being responsible for anticipating that service users needs and communicating these needs to other staff and professional involved with that service user. • Being involved in writing review reports as necessary for that service user. • Being involved in setting up and implementing personal care plans for that service user. • To be involved in the selection, assessment and admission of new service users with the manager / deputy. • To help new service users settle into the home.