Unit 301 Essay

1729 Words7 Pages
301 PROMOTE COMMUNICATION IN HEALTH AND SOCIAL CARE OR CHILDRENS AND YOUNG PEOPLES SETTINGS OUTCOME 1: UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THE WORK SETTING 1.1 Identify the different reasons people communicate. Give 5 examples: a. To express needs, to share ideas and information, to reassure, to express feelings, to build relationships, to socialise, to ask questions, to share experiences b. People communicate in order to establish and maintain relationship with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. c. Communication is an essential tool a carer can use to meet the needs of the their service user. It is a basic requirement of the job to communicate with individuals and their families and other member of staff on a daily basis. d. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers hand over at the beginning of each shift and also completes communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. e. Individuals communicate with carers to express their needs and preferences and to ensure they are met. To also discuss the options and choices available to the individual to allow them an informed choice with regards to their care. 1.2 Explain how communication affects relationships in the work setting (Use 3 examples as discussed) Within the care setting, we communicate using communication books, handover with colleagues, staff message book, staff meetings, meetings with Line Manager, etc. Effective communication is important as it ensures that
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