Nvq Level 1

1505 Words7 Pages
Unit 1/SHC 21 Introduction to communication in health and social care settings. 1.1: Identify different reasons why people communicate: People communicate to let others know how they feel, what they want, to find things out, get answers to their questions and to pass on information. People use communication every day wether its at work, for pleasure, to learn and to understand. They use it to share experience's and opinions and to give encouragement. 1.2: Explain how effective communication affects all aspects of working in adult social care settings: You need to be able to communicte effectively with everyone in your team, the people you support, their families, their friends, your colleagues, senior staff and managers, and other health and social care professionals. Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. When you communicate with someone you expect that it has been effective as the situation in question would have been dealt with, for example, If you find yourself in a situation where a service user is in need of help and you ask your fellow member of staff for help and to call emergancy services, then a few minutes later help arrives and the service user has been dealt with correctly, your communication skills have been understood, if the communication was ineffective the outcome may have been different. 1.3: Explain why it it important to observe an individual's reactions when communicating with them: When communicating with another person it is important to make judgment about wether that person has understood what you have communicated to them because they may reply by verbally and confirming but there facial expressions and body language might say differently. Observation
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