Obtain Blood Capillary Samples

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4223-002 Introduction to communication in health, social care or children’s and young people’s settings. Understand why communication is important in the work setting. 1.1 There are many different reasons why people communicate in the work place, for example to pass on information. Passing on up to date information about a patient is essential for good quality care. If a patient arrived who had different food requirements such as a different textured diet or religious/ cultural beliefs this type of information would need to be passed on. Another example of why people communicate is to inform staff who is most at risk, who has a DNR form and any infections to be aware of at hand over at the start of the shift. Another good example of why people communicate is when we are looking after patients, they need to express their feelings like if they are in pain or uncomfortable. 1.2 Effective communication affects all aspects in the work place because as workers it allows for continuity of care for the patients as well as building up professional relationships with them. The way staff communicate with each other effects communication in the work place for example if a worker had a lack of passion for their job they were moaning all the time, other members of staff might avoid that particular person. There are good communication between staff as physiotherapists will work with a patient and reports back how independent and mobile, if any manual handling equipment must be used. This is effective communication as it allows workers to do their job safely. 1.3 It is important to observe an individual’s reactions when communicating with them as it can help show how they are really feeling, or if they do not understand what you are trying to explain to them. Usually their facial expressions are easy to read and you can tell if they understand. Be able to meet
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