Identify barriers to effective communication. Some barriers that could prevent effective communication would be slang, a foreign language, and health issues relating to communication, the speed you’re talking and the environment that you’re in. Explain how to access extra support or services to enable individual to communicate effectively. To gain extra support we could ask the persons close family and friends their preferred ways of communicating, a specialist nurse, support groups and interpreting and translation services.
On occasion there are self-awareness unexplored problem areas that the counsellor encounters with a client. This could be the counsellor struggling to show acceptance to the client as they are discussing a belief with the opposite opinions of the counsellor. Transference and counter transference (where the client or counsellor see traits of individuals personal to them for various reasons and experience conscious or unconscious feelings towards the other) is also a problem are in counselling which continuous training and supervision sessions are needed to reflect on and discuss supported clients. This is a chance for the counsellor to discuss and reflect on their work with a supervisor. An opportunity to explore feelings, prejudges or develop self-awareness is essential to empower the counsellor to support their clients safely, positively and
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. Explain how effective communication affects all aspects of the learners work.
Unit 201 Introduction to communication in health, social care or children’s and young people’s settings 1.1 People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and to show others that they are valued. Communication is an essential tool a carer can use to meet the needs of vulnerable adults. It is a basic requirement of the job role to be able to communicate with the individuals and their families and members of staff on a daily basis. Communicating with staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
If a service user is not being given their independence (to the best of their ability) and they are forced to do what they’ve been told to do will cause problems to their right of freedom. This can lead onto many problems causing the service users to become distressed and agitated, which may then also impact on family visits if the user’s behavioural pattern has changed. If the service user is being harmed
Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
Unit 304 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights. Conflicts and Dilemmas that may arise between the duty of care and individuals rights could be staff having a difference of opinion over an individual for example a staff member believing they have signs of abuse and another staff member thinking they don’t. This could lead to conflict between the individual’s family / carers if staff involved other agencies such as Social Services. Dilemmas could be knowing when to get further help regarding child/adult protection and safeguarding issues for example if you did not refer the case to social services the individual might still continue to suffer abuse. Another dilemma would be knowing when to break confidentiality and share information.
Unit 501 Use and develop systems that promote communication 1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role In my work setting I have to communicate with lots of different people. From carers, other senior carers, management, service users their families and friends also other health care professionals. Good effective written and verbal communication and being able to use a variety of techniques promotes strong working relationships this will promote good quality care for the service user. Within my job role it is important that I communicate in the correct way to ensure that the needs of the service user is is understood and met. Before a new service user moves in to the home, either myself or the manager would go to visit the potential new service user to do an assessment this could be in their home, hospital setting or another home.
The emotional distress and other pressures inherent in situations in which patients are approaching the end of their life sometimes lead to misunderstandings and conflict between doctors and patients and those close to them, or between members of the healthcare team. However, this can usually be avoided through early, sensitive discussion and planning about how best to manage the patient’s care. Advanced care planning (ACP) is a process of discussion between an individual and his/her care provider. It is to make clear a person’s wishes in anticipation of a deteriorisation in their condition in the future, with associated loss of capacity to make decisions or communicate wishes to others. It only comes into effect if and when a person has lost such capacity.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.