Level 3 Health and Social Care

1486 Words6 Pages
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. Carers usually have hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. People who have good communication skills are likely to have strong relationships with children, parents and other adults. Because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you. 2.2 Describe the factors to consider when promoting effective communication. The first factor to consider especially in a care environment is that not everybody will have the same method of communication and in many cases sign language, Makaton, physical prompts and lip reading may be the preferred forms of communication. Identifying the form of communication used is the first step, these are all examples of non-verbal communication. Important factors in non-verbal communication are: Eye

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