Equlity and Diversity

6784 Words28 Pages
Understand diversity, equality and inclusion in own area of Responsibility 1.1 Explain models of practice that underpin equality, diversity and inclusion in own area of responsibility I have worked in a manger role for two companies in my working career and this has spanned many clients and homes within them. During this time in my role as manager I have been responsible for ensuring that all individuals, their families, friends, carers and members of staff and those that I work in partnership with, are treated equally. Everyone should be treated with dignity and respect. There are many Legislations, Codes of practice and also my workplace policies which regulate equality diversity and inclusion within my area of responsibility. In my managerial role, I have to promote equality and uphold individuals equality of opportunity, individual rights and choice, their privacy, individuality, independence, dignity, respect, promote empowerment, equality of care, confidentiality and their wishes and needs. I must show how I respect diversity and accept other individual’s differences. Some of the ways I can show this are: • Complaint procedure –When a Client wants to make a complaint I have explained to them the procedure, in their preferred communication, and supported them in how to complete one, given feedback about the result and maintained confidentiality. EXAMPLE: The resident is complaining that one of the carers is rude to him every time that she comes in the morning to give him a shower and she doesn’t “mind her language”. As a manager I explain him that the home has a complaint procedure and explain and help him complete a complaints form. I also told him that his complaint will remain strictly confidential and when the procedure is completed and resolved they will receive feedback. • Consultation/participation – Residents should have the right and be
Open Document