Nvq Level 2

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1.1 Identify different reasons why people communicate. To express needs :- This could be to share ideas or information, for reassurance to express feelings, to build on a relationship, socialise, to ask questions, to share experiences. Individuals communicate to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions with others, feelings, knowledge, emotions. To also give encouragement and show others they are valued. 1.2 Explain how effective communication affects all aspects of own work. Within the care home I work in I communicate by, having handover with colleagues before the start of the shift. Communication is important as it ensures all information is passed over clear, accurate, non - judgmental and informative, doing this reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with colleagues so that you all work to achieve the same outcomes and targets. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them. In some cases the service users could not be able to respond while communicating with us but their body language, gesture or expression it is important to view reactions, because only 70 - 80% of communication is verbal, meaning that we are going to be missing out on a large part of communication if we aren’t paying attention to peoples facial and body reactions. 3.4 Identify sources of information and support to enable more effective communication. Translation services:- This service can help with changing the written text from one language to another. Interpreting:- This service can help with converting spoken languages to another. Speech and language:- This service can help people

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