Types of information which can affect this can be personal details e.g. names, addresses, pin numbers, national insurance and bank details. This information can be kept confidential by not telling anybody. The data protection act was set up to protect all this information and giving it out is breaking the law. Information we do give out is as little as name depending on who we are dealing with, If its housing benefit they ask for certain bits of information such as; NI No, Address, DOB.
The personal plan: * Helps to focus our mind on important tasks * We are less likely to forget to do tasks * Saves time * Helps to decide on priorities * We feel more in control * There is a record of what we have done * There is always something to work on Also creating the personal work plan is important because it allows an employee the opportunity to show a manager how he/she plans to accomplish the things that are being asked of him/her. The plan can help the employee show his/her worth because it quantifies and puts into words the things that the employee does that otherwise might be unnoticed. 2) For a period of 2 weeks keep a personal paper-based or electronic (e.g. personal digital assistant) journal related to your job role. At the end of each day, make entries to answer the following questions: A.
UNIT 513 POSITIVE OUTCOMES FOR INDIVIDUALS Dear shell i have thrown this together quickly so it may not be too good but hopefully will be ebough xxxx 1. As a manager it is vital that i support my staff team to achieve and demonstrate desirable outcomes with and for the people they support in whatever capacity.By outcomes I mean the specification of the differences that are intended to result from a given activity. 2. Approaches to outciome based practise should be open and transparent, it should involve all of the people supporting the person and the person should be in the centre of it all. Taking into account the opinions of others and listeneing properly to their input will encourage a healthy team and also give the person involved control of whos and what input they would like in their support.
For this reason, it is best to make sure each call received is handled with excellence. I am going to share a few key ideas to remember when it comes to phone etiquette: 1. Answering the phone call: When answering the telephone at work, it is important to use a professional greeting. Don't act like customers have to call you. Thank them for calling.
I’ve tried to learn as much as I can about the company and the workplace. I also make sure that I know what the residents are doing and who the relatives are by name. As a customer you want to know you are spending money with a good organized company with informed, caring and competent staff. I also think presentation is everything. A well presented receptionist and reception is a must and a tidy desk is a tidy
To understand ever changing policies, procedures, Laws and Regulations so they know what is expected of them in their role and what their boundries are. To look at themselves and with help, if needed to make the changes needed. Mentor meeting notes - For Sally Smith Always arrives early for shifts. Willingness to cover holiday and sickness shifts even at short notice. Works well with other members of the team.
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
Outcome 1: Understand how to plan work and be accountable to others 1.1 Outline guidelines, procedures codes of practice relevant to personal work. Following the correct guidlines, procedures and codes of practice relevant to my work helps me to do my job properly and provide a good and quality service to customers making sure that they and their personal data are protected. These procedures also allow me to complete all daily tasks in the correct manner making sure all relevant checks are completed to a high standard as mistakes could lead to incorrect data being used internally and sent externaly to clients Company guidelines are relevant to me on a daily basis making sure I know the correct way to use the telephone, sending an email and storing information. Also what I should wear and having the correct knowledge of health and safety procedures such as reporting accidents and possible hazards that could cause harm or complications to myself and my co-workers. 1.2 Explain the purpose of planning work, and being accountable to others for own work Planning work in advance helps to make sure all daily tasks are completed on time and to a high standard.
Just like a bank account, if you can see on-line where your money is going then you can better avoid overdrawing your account. For your credit report, if you can see when a negative remark hits your credit report you can make sure to fix it so that it does not report negative again. If a fraudulent remark is reported on your report then you can also dispute the claim sooner so that it doesn’t affect your report long term. Consumers have the right to know exactly what is being told about them from business to business. If it is going to affect their lives in such a great way then they should be allowed to view their report free of charge any time they
Just talking to your team on a daily basically makes all the difference, the team feel wanted and needed. There need that feel of importance and that you as a person will listen and talk. It will make them feel better about coming to work. There may have difficulty in communicating but know that you will take the time to do your best to understand and solve the problem not matter how small. Whether it’s a command or just saying ‘how’s things with you’ to a team member makes all the importance of further communication.