MT203 Kaplan University Google is a very powerful company that has set out a specific goal in mind for their managers. They have established a list of behaviors they want their managers to follow in order to be a successful, team leader. The Google HR vice president Laszlo Bock, has made sure everyone has an open opinion on the mangers grading scale by taking surveys to gauge if their job is being fulfilled. The five criterias for effectiveness of a performance management system are as followed, fit with strategy meaning the performance management system to abide by the goals set for the company. If the company has a mission, culture or strategy it should be followed to the bottom line.
Redialling – Redialling is a good feature on a Telephone system, as if you want to return a person’s phone call but forgot to get their number you can just press the redial button and it will return the caller’s phone call. 1.2 Give reasons for identifying the purpose of a call before making it. Knowing the purpose of a call before making the call is important as the call will sound professional and will obtain all the information you require. Before the phone call it may also be useful to have questions you need answering written down and any information needed to give out written down or in front of you. All this information will make the call more efficient and will make sure that you don’t need to ring the person a second time.
Putting a call on hold will allow you leave your work space to perhaps collect documents, ask colleagues some questions or find another colleague to deal with the call. Another function of the telephone is transferring calls, if a customer calls and asks for a colleague then you can transfer the call using the extension number. This is a fast an effective strategy as it allows you to transfer the call straight away, with no interruptions. Furthermore, another function of the telephone is the ability to ignore a call. Ignoring a phone call isn’t professional but sometimes it may occur, a blocked number may call and then you have the choice to either ignore it or answer.
It also allows us to have the opportunity of interacting with each other which always reflects a positive outburst. There are different job roles in the office and it’s important that everyone knows what they are doing and fixating on their priorities so it doesn’t become striving to distinguish who does what. 1.9 Describe how to follow organisational procedures when making a telephone call. When I’m making a phone call I think it’s good to follow organisational procedures as it gets you in routine of what to say, usually I will start by introducing myself “ good morning / afternoon , my name is La’Toya .. “ Then I would state which company I am calling from and ask the candidate / client if they have time to talk “I am calling from a company called Caleeda, Is this a good time to talk at the moment”. If the candidate says yes then I would continue and tell them what the call is regarding then have all the questions ready that I need to ask
Outcome 2: Understand the purpose of following instructions and health and safety procedures. 2.1 – It is important to follow manufacturer's instructions when using the equipment because by doing this you will maximise the best use of the equipment and it will also prevent you from loosing any work and it will prevent errors with the equipment. 2.2 – You cold save time by following the organisational instructions and they also benefit yours or the machines safety.2.3 - Equipment | Procedures | ComputersChairsTelephonesPhoto copiers | Never keep open drinks near computers. Should be adjusted correctly, in line with the monitor and keyboard.Make sure the telephone is in an
This is also to ensure that no faults are made, hence no lives being put in danger; meaning themselves or the public, or Public Service being scrutinised. Orders: This is to get jobs done, to show that particular public service a chain of command. In some cases this can be comforting; to know who to go to for advice, knowledge and who to follow in a time of emergency. Orders are given so that Public Service personnel know their role and task and exactly where they need to be, and what to be doing. Giving orders and the orders being followed means little mistakes, and any orders that are given are still surveyed to prevent mistakes or failure.
1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when there is a caller waiting on another line and wishes to speak to you.
Word count:2121 The importance and relevance of the initial consultation is undisputedlyhuge and has impact on the effectiveness and potential success of the entire relationship between practitioner and client. It is usually the first formal point of contact where the client and practitioner meet. There may have been an informal chat over the telephone to arrange the appointment (which will also have impact on the success of the future relationship) but the initial consultation is the start of the formal client and practitioner relationship. This essay will discuss the elements that affect the efficacy of the initial consultation. The ethical behaviours of the practitioner should, at all times, be in accordance with the Code of Ethics, as set out by regulatory organisations to which they belong.
Yes, smart devices permit you to text message another person; I view it as a way to send a message without having to physically engage with that person. It’s an excellent way to avoid conflict. It has gotten to the level that some leaders have even used text messages to terminate their subordinate’s employment with their company (Schneiders, May 2011). For leaders to effectively communicate with their subordinates as well as their colleagues, they must overcome the barriers to communication, be an active listener, and provide feedback (Clark, 2010). These are skill sets that do not stop with one generation and start with another.
2.2 Explain the purpose of giving accurate and up-to-date information to callers. Giving accurate information to callers means when someone calls a company they have done so with the anticipation of getting their question/query promptly and professionally. When the caller has accurate and up to date information they are less likely going to complain against the company. For example if I caller calls up regarding the status of their application we look on our system and tell them what we see on the screen and an indication what we may need from them, if its complete we give indication how long the badge will take. 2.3 Explain the purpose of confidentiality and security when dealing with callers.