1.1 Explain reasons for knowing the purpose of communication Communication is important to any business, all colleagues need to be able to communicate to each other and to customers via phone, fax, email, face to face. If we spoke to a colleague disrespectfully this would impact on our work as it would course friction in the working environment and means team work is not at its best which important to a business so every employee works efficiently. If employees were rude to customers this would have an effect on the company as it would damage the reputation and loose us business. At Traplet it is important for all departments to communicate as we all work on making sure the magazines go to print on print date, without communication we wouldn’t know what stage the magazine was at, the page count, if we didn’t communicate the advertisers would over or under sell on the pages, the editors may not get articles in on time, proof reading would be rush and mistake would be made. For these reasons, it is important all departments liaise with each other to make sure the magazines goes to print on time.
The noise and fuss created when remodeling your cubicle can be very distracting to others. Keep in mind that your co-workers are trying to finish their tasks at work and they are fully obligated to an environment that can allow them to concentrate. One of the keys to following proper cubicle etiquette is understanding that the cubicle is an employee’s personal space. It is the closest thing to an office that the person and should be treated as such. The absence of a door and four walls does not give other employees the freedom or right to enter a co-workers cubicle space.
To be able to relay information to fellow members of staff regarding anything that has happened, like at a handover. Making appointments for your clients, if you cannot communicate properly this won’t happen. Then recording dates and times so others can read it. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals You have to make sure you have a good working relationship as staff will be more likely to help each other out. Writing all relevant information down so everyone can read it.
Managers are constantly seeking information on their tema membes to help them get faster and keep the quality of their work up. As a line manager it is my responsibility to ensure my line members are working to their full potential. I observe their techniques and get cycle times and offer advice to make them better.Therefore, I feel that is essential for me to have good intrapersonal communication skills. Communication with others on a one-on-one or interpersonal way is a neccessity to success in my workplace. Working on assembling product requires good communication with the people working beside you and with the supporting team members.
Name: La’Toya Smith-Burton This unit is about managing your work in a way that makes sure you will be able to work effectively with other people in the business environment Questions | Answers | 1. Understand how to plan work and be accountable to others | Outline guidelines, procedures and codes of practice relevant to personal work (1.1) | The guidelines procedures and codes of practice relevant to my work are as follows: >To take care of company property that I use, such as Computers, printers and phones >To respect confidentiality with regards to things going on in the office and learner information that we hold >To follow customer services guidelines to promote a positive and professional image of the company >Maintaining calm and professional when there are customer complaints > Following the correct fire drill process > Reporting accidents in the workplace Examples of guidelines in the workplace: Phone calls >Answer the phone politely ("Good Morning/Good afternoon...") >State the name of the company, in this case Caleeda Exchange If the caller is calling for someone else, politely put them on hold and then enquire as to whether the person they are calling for are available to talk. | Explain the purpose of planning work, and being accountable to others for own work (1.2) | Planning work involves management, organising and prioritising your work. A plan gives us a clear idea about what is to be done and helps avoid duplication of work. It allows me to manage my time effectively to meet objectives and deadlines.
1.2 Communication in the workplace is vital. You have got to communicate with your colleagues, your managers, other services and also your clients. The ways of communication with these people are face to face, via the phone and also by email and fax. It is important that we communicate properly and clearly with our clients so that we know what they need from us and also so that they know they are getting the best possible care from us. People can become very angry and upset when there is a breakdown in communication and they cannot get the answers that they need from you.
* 1.2 explain how effective communication effects all aspects of own work. Residents- all residents have different needs and abilities if effective communication is established then it creates a more enjoyable healthier environment for everyone. We as carers can establish what each resident needs as an individual and can be sure that we are giving the correct help to those who are in need of it. Staff- Affective communication in the home affects the whole staff team in a positive way as everybody works well together and they know what their job roles and responsibilities are, they also know the different routines within the different shifts and are able to stick to these so the resident’s day does not become disturbed. It is essential in a workplace like a residential home to have efficient communication because without it the home would not run smoothly, and could have disastrous consequences i.e.
The questions that will be asked are pretty well to the point and will help our company in helping customers come back in our doors. We want to let our customers understand that we are here to help them and want to help them in any way we can. Survey Questions 1. We have noticed a decline in customers coming into our establishment, how can we as a company stop this? 2.
Not only because you have a job of which, is organized based on your scheduled hours, but also for the respect of your co- workers. Being honest is also important many companies require for their employees to deal with money or equipment, as an employee that may be in charge of handling these objects it is important to have a loyal and honest person that is trustworthy. Being kind may have been something that was taught to you in grade school, although being kind is one
Reflection To realize their goals, organizations need to enlist the support of their employees. This assignment has provided me the insight to be able to identify some of the barriers that has complicated the communication process within my organization. Through my research I have gathered that communication cannot be easily defined but the conclusion has been the same among all researchers. They all agree that effective communication is a vital component in the achievement of high customer satisfaction. During my research I have concluded the foundation of a good organization is regular and complete communication.