Re-Directing- Re-Directing calls are available on my telephone. This is so I can forward a call to my other colleagues and I do this by pressing the 'transfer' button on my telephone. Answer phone- The answer phone enables me to hear recorded messages I have received when me or my colleagues are not available Text messaging- I use text messaging sometimes on my telephone system in the office when I know people are able to pick the messages up. The reasons I identify the purpose of a call before I make it is so that the person on the receiving end of the line is clear of who they are speaking to before they engage in the rest of the conversation. In the office, I obtain numbers by storing them in a call log when I first ask for their details whilst on the phone.
1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when there is a caller waiting on another line and wishes to speak to you.
2.3 Explain the purpose of confidentiality and security when dealing with callers. From a callers point of view they want their personal details kept secure and confidential by showing this when dealing with a caller you are showing them that you can be trusted with their personal information. For your point of view, you need to keep callers personal information private and respect their privacy, or you could be liable for prosecution under the Data Protection Act. 2.4 Describe the types of information that could affect confidentiality and security and how to handle these. If any confidential or information to do with security is given out, then it is causing a threat to others.
This is shown by a flashing light. Re-directing- This feature links in with Holding a call feature. You first of all hold a call so then you can redirect the person to the other Colleague that the Customer/client wanted to speak to. Answer phone- records messages of callers when no one is available to take the call especially when it is out of hours. Redialling – Redialling is a good feature on a Telephone system, as if you want to return a person’s phone call but forgot to get their number you can just press the redial button and it will return the caller’s phone call.
Unit 107 Make and receive telephone calls Outcome 1: Understand how to make telephone calls Assessment Criteria The learner can: 1.1 Describe the different features of telephone systems and how to use them: Call holding features are those which are used to place a caller on hold whilst you complete another task. Call waiting features let you know when there is a caller on the line who wishes to speak to you when you are already using the telephone. Teleconferencing features enable others (more than two people) to hold a ‘conference’ style conversation over the telephone. 1.2 Give reasons for identifying the purpose of a call before making it: It is important to identify the purpose of the call before because when you make the call you will sound professional. Also, you can have information with you which you may think you need and you can prepare questions to ask and get the necessary details which you may require.
Sharing information with people about someone’s date of birth could affect their confidentiality as your feeding information of someone’s identity. Also making others aware of someone’s bank pin will affect security as others could then gain access to money that isn’t theirs. To prevent these things from occurring it is vital that only 2 people maximum within the company have availability to access these personal details /
So they use the constitution in many situations to protect the information they release to the public. Journalist is briefed to release the source of their information so that prosecution can take place on that individual. How could Novak’s publication of Valerie Plame’s identity jeopardize national security? * Exposing a covert agent cannot only jeopardize what case she is investigating at the moment but can also keep her from other cases. Not to mention can also put her and family members lives in danger.
It is unlikely that someone could physically or sexually abuse an adult at risk without there also being a degree of emotional abuse. Indicators contributing to abuse is basically the taking part of it, being involved in the situation possibly giving an opinion or why it is happening and why it is all adding up to abuse. All factors contribute to the end result, what is happening to get where it is now, it can be all sorts of things from the environment to finical reasons. There are many forms of abuse, which can also lead to indicators, signs which show that abuse is involved. An individuals ability to identify the signs and symptoms of abuse in any given situation is
The message must be understood correctly to have a response. Communication can be in the way of telephone, written notes, email alerts, text messages and vocal. Communication is very important in the work setting. 2.1 Demonstrate how to set up the correspondence and dialect needs, wishes and inclinations of people. I would set up an administration client's correspondence and dialect needs by: • Reading his or her care arrangement • Reading his or her medicinal notes • Speaking to the customer straightforwardly • Speaking to different associates • Speaking straightforwardly to individuals from the administration client's crew.
Confidentiality means not sharing information about people without their knowledge and agreement, and ensuring that written and electronic information cannot be accessed or read by people who have no reason to see it. Confidentiality is important because clients may not trust a support worker who does not keep information confidential. Clients may not feel valued or able to keep their self-esteem if their private details are shared with others. Client’s safety may be put at risk if details of their property and habits are shared publicly. It is important that information is only shared with people “who need to know”.