From a standpoint of a shopper I would evaluate the store as a confusing mess that seemed like a sale every time one shops. Sales are advertised but employees don't necessarily push the sales. The management goals reflect the employees' goals to let the products sell themselves. This hurts the company knowing that consumers can shop products on a "take it or leave it" attitude. Most people are aware of the lack of customer service Best Buy does not provide.
Also, there was weak supervision by the student managers and no written rules or strict guidelines. It seemed that most of the employees were enjoying “freebies,” and it had been going on for so long that it was taken for granted. The problem got so far out of hand that customers who had seen others do it felt free to do it whether they knew the workers or not. The employees who witnessed this never challenged anyone because, in her opinion, they did not care and they feared the loss of friendship or being frowned upon by others. Apparently, speaking up was more costly to the employees than the loss of money to CFS for the unpaid food items.
Manage Personal Work Priorities and Professional Development BSBWOR501A Assessment activity 1 Part A 1. Two characteristics of a positive role model are: * demonstrate sympathy and forgiveness * be able to develop efficient habits Sympathy: Working at the «Absynthe» restaurant I used to be at the different roles as a worker. Started from waitress that was a simpliest one and did not suppose to have many cirtain skills. When a quiet period started it wasn’t nessesarily to keep a lot of staff so our boss decided to cut the staff off. I was in a bad position as long as I was less experienced then other team members.
A Case Study on Perfect Pizza February 20, 2011 Problem / Issue Statement The problem that exists at Perfect Pizzeria is the negative cultural condition of the restaurant between employees and the manager of the restaurant. Negative Cultural Condition The manager of Perfect Pizzeria has taken draconian steps that have created a rift between him and the employees of the restaurant. The steps have included changing and removing employee benefits without warning, a lack of communication with employees to increase engagement, and threats by the manager which included the use of a lie detector test if key measurements of the restaurant did not improve. The rift has created an environment where the employees have displayed a lack of loyalty to the success of the organization as measured by the last month’s unsold/damage food percentage, an important measurement for the manager, which reached an all time high. This is an immediate problem for the franchise as this is negatively affecting the morale of the employees and is in conflict with the strategic direction of the organization (i.e.
Is it any wonder why turnover is a problem? • Because of the union, demotions and terminations were out of line foremen’s control so even getting rid of bad workers was difficult. In addition, “grievance
I believed that it is actually practiced in a lot of places. I believe in the saying that if you treat your employees right than they will make sure the customers are happy and will return to that business. When a customer receives bad service nine times out of ten they do not return. This means that they also tell their family and friends not to visit this company because of the bad service and/or food. When I go to a place to spend my money, I like good customer services as well as good food.
Pizza Simulation Jason Arroyo OPS/571 March 19, 2012 Dr. James Hoelscher Pizza Simulation When an individual is asked to take over a successful business, that individual must first evaluate where the business is at currently. That individual might have to help to further the success or may have to reinvent the wheel and help with the current problems the business might be facing. Here is a brief history of the situation as follows: Mario’s Pizzeria was founded in 1950 and has been serving traditional style pizza in a family oriented pizza parlor environment. The pizza shop is located in a local California mall, and is recognized for the authentic taste and fresh vegetables. As the only grandchild of Mario, the author of this paper has to formulate a way to increase Mario’s profits and customer satisfaction, while decreasing customer wait time.
The work line between back and front is so important in which foods are brought to you for your enjoy and taste. Cooperation is the key in restaurant service. Each chef is an integral element in producing a satisfactory meal for customer. Nobody can be captain in cooking. One person is responsible for cooking, another is in charge of chopping and the other is in charge of the rest.
Working, even at Burger Barn, takes away these teenagers free time in which they could have been negatively influenced by other teenagers. Other poor teenagers that Newman showed us worked to help support their family. Working at Burger Barn has proved to be a safe place for these teens to go after school. Managers at Burger Barn encourage school and success to their workers. Grades determine how many hours the teens will get at Burger Barn.
The new manager’s business strategy to cut costs is not effective due to its failure of keeping existing customers happy and losing their business. The lack of friendly customer service, socialization, and free refills takes away from the company’s mission and vision of a relaxing and pleasant atmosphere. The processes that were implemented by Willie to save money have taken away from the appeal of the company and its workplace environment. Willie’s behaviors are unethical due to not upholding the values of the company and making