Case: Texas Roadhouse Won’t Scrimp on Making Employees Happ

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• Assignment 4 – Case: Texas Roadhouse Won’t Scrimp on Making Employees Happ “If we take care of our employees, they will take care of our customers” is a common phrase. In your experience, is it actually practiced or is it just a cliché on the wall? Discuss the implications of your answer. I believe that this phrase is actual true. I believed that it is actually practiced in a lot of places. I believe in the saying that if you treat your employees right than they will make sure the customers are happy and will return to that business. When a customer receives bad service nine times out of ten they do not return. This means that they also tell their family and friends not to visit this company because of the bad service and/or food. When I go to a place to spend my money, I like good customer services as well as good food. If the food is good I might come back if the service is bad. If the food and service is bad I will not come back without calling the manager. I also talk about it to my friends to let them know of my experience. I enjoy going to places like Chik Fil A because the services and the people there are so friendly and therefore I could go there every day if possible. I also feel that when a person likes their job it shows in how they treat the customers. If they love their jobs, when the customers complain they try to fix the problem and not have an attitude. When the company is good to them they act differently because they want to keep their jobs. I have seen an employee get sent home in middle of their shift because several customers complained about the service they had gotten and it was because the person was upset they did not get the raise they thought they should have gotten. Texas Roadhouse uses money as a motivator for employees. In today’s economy, describe alternative methods that could be used to motivate their

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