Without customers, there is no business and this will hurt this large company in the long-term. Not only is it right for the company to give more consideration to their employee’s desires but it will also contribute to the bottom line. Their customer will know the value of their company and employees will be more productive in what they do and proud of who they work for. Wal-Mart makes an average of $245 billion in revenues; therefore they have the resources to treat employees fairly. It is important for their corporation to take care of their workers and have a reputation of treating them fairly, which is important to the customers.
Kudler’s means of differentiating itself from the competition is its ability to provide the best products and the best customer service. The fact that Kudler’s prices are obviously at a premium compared to those of a standard market means that they must earn the mark up built into product costs. Kudler’s owner, Kathy Kudler, enjoys her time spent on the sales floor serving customers more than any other aspect of her job. Another means of providing value to the customer is that of education. By explaining the nutritional values of organic foods and offering samples of exotic products, the consumer benefits from learning the value of organics and the newfound willingness to try foods that were previously unknown to them.
Moreover, a belief that people have a moral obligation to do the “right” thing leaves little room for compromise. Sometimes peer and management do not always what to do what is “right.” The person who does is mocked and their peers become jealous of them. In today’s society, ethics and one’s personal values diminish more and more with each passing day. In my view, the Kudler Fine Foods (KFF), needs to continue to be more diligent in detailing the type of actions they plan to initiate and the expected outcomes for potential result. An important feature for keeping a company up is being aware of the competition factor.
Whole Foods knows that quality is their biggest responsibility to their customers, they realize that in order to ensure product quality they must be able to trace the quality all the way back to their sources; providing suppliers with product profiles and testing the suppliers’ ability to meet their quality goals. Whole Foods encourages decisions to be made at regional levels due to the fact that they understand the needs of local shoppers better than the other levels within the business. Trader Joe’s although doesn’t mention quality as a core value it still means something to the corporation. Trader Joe’s has their own approach to ensuring their customers product quality, 80% of products that Trader Joe’s offers are private label which is five times more than the typical grocery stores have to offer their customers this allows Trader Joe’s can focus on developing customer loyalty to their own brand. Whole Foods mission statement needs any improvement this is because the current mission statement is structured in a way that allows for their mission statement to be clear and concise.
Placing profits above people isn’t socially responsible but is rather sociopathic and a microcosm of the larger problem that entails the current Capitalistic system that is used across the world. Company Q, is displaying a common capitalistic mind-frame that many companies engage in wherein they would rather focus on lost revenues than assisting the less fortunate. It’s troubling that the company wouldn’t donate day-old products to a food bank. The company does offer some organic foods, and this could be conceived as socially conscious if the food is obtained from traceable sources that are environmentally friendly growers. This social responsible act is overshadowed by the company’s decision to leave the inner city areas because of alleged loss of profits.
Personal values can be loosely defined as traits or qualities that are considered worthwhile and can represent one’s highest priorities and deeply held values. The Williams Institute Ethics Awareness inventory can give a person an idea of what their ethical styles and perspectives maybe. These values do not only pertain to a person’s personal life but it also translates to the workplace. The writer’s personal assessment shows that he is a person that focuses on character more than he would on equity. His ethical perspectives tend to be based on what it is to be good rather than what it is to do well.
ESTI: Ethical Situations in Business – Task 1 * Part A After evaluating Company Q’s current attitude toward social responsibility in my opinion is that Company Q has a negative attitude. Changing the negative attitude towards social responsibility into a positive one could have a positive effect on Company Q. The company seems to be driven by profit because of the two stores being in high crime rate areas and obviously lost revenue. Management’s idea towards this type of loss seems to be to take the easy way out and close the stores that are not making any profit instead of finding solutions to help resolve the issues. When Company Q finally started offering better quality and more health conscience and organic food options after years of their customers requesting that they do so.
Customers To work with others to overcome poverty and suffering. The customers have little impact on the aim. If the customers believe in Oxfam’s aim then they will want to purchase products from their store or just donate money. This way they gain products and are helping out at the same time. Suppliers To work with others to overcome poverty and suffering.
Social responsibility is an ethical guideline that suggests that an organization and/or individual has an obligation to act in ways that benefits the community and those in it. Company Q’s attitude toward social responsibility is negative. Management had decided to decline the food bank’s request to donate day-old products that would help feed the community where each store is located. Company Q’s management declined the request because they assumed their employees would commit fraud and steal the food when they say they were donating it. In other words, Company Q does not care enough about giving back to the community to run the risk of their employees stealing the food.
You may not be able to offer or afford the low prices that the corporate chain store can charge or offer. By providing excellent customer service you can offset the effect of higher prices by offering a better customer service experience . to manage the higher prices they can satisfy the customers with marketing strategic techniques by spending money on advertising to get your products and service to be heard, do it gives a pleasure view of the quality of products, so this make the organisation feel very proud of offering sensational customer service. How does effective customer service benefit the employees Creating a successful working environment can enhance the importance of leading improvised employees and their morals of giving customer satisfaction and they are eager to help and put irate customers ease and improve their shopping experience. So therefore, it can overwhelmingly lead to a pleasant working environment which makes employees feel satisfied and good at what they do.