Nvq 3 Essay

2677 Words11 Pages
1.1 Identify the different reasons people communicate • Communication is an essential tool a carer can use to meet the needs of clients. It is a basic requirement for a Carer to communicate with individuals/ Clients and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. • People communicate to express needs; • People communicate to share ideas and information; • People communicate to reassure; • People communicate to express feelings; • People communicate to build relationships; socialise; • People communicate to ask questions; • People communicate to share experiences • People communicate in order to establish and maintain relationships with others, • People communicate to give and receive information and instructions, • People communicate to understand and be understood, • People communicate to share opinions, knowledge, feelings and emotions, • People communicate to give encouragement and show others they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. 1.2 Explain how communication affects relationships in the work setting. Communication affects relationship at work settings by making the work easy, it helps workers to express their feelings at work. When you are working in a team and especially if it is in a company, you need to
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