I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding. It is also vital that I listen to their suggestions and ideas and act upon them if they are appropriate. 1.2 Explain how to support effective communication within own job role. Within the care setting I and other staff members use many methods to support effective communication. Communication books, handovers between every shift and also through shifts, monthly staff meetings, meetings with healthcare professionals such as
When communicating with service users, families and outside agency’s I use a wide range of communication methods including total communication aids to collate as much information as possible so that I can prepare the best care package for the individual and so the support team have all the information they need. This helps me keep up a good standard of communication skills and methods within my job role, this also enables me to keep up good positive rapports and relationships whilst building a trust with each individual that I work with. All though I use a range of communication methods I find that the most useful
As dementia affects a person's mental abilities, they may find planning and organizing difficult. Being independent may also become a problem. A person with dementia will therefore usually need help from friends or relatives, including help with decision making. Most types of dementia can't be cured, but if it is detected early there are ways to slow it down and maintain mental function. Dementia is a collection of symptoms including memory loss, personality change, and impaired intellectual functions resulting from disease or trauma to the brain.
A number of factors can affect an individual’s ability to effectively communicate with others. These can prevent a service user from using a service as it can interfere with the individual’s ability to send or receive information about their care. Disability can affect a service user’s ability to communicate with the service workers. Sight impairments can make it difficult for service users to read leaflets and consent forms. This is a barrier because it means that the service user can’t fully access all the information that is required in order for them to use the service entirely e.g.
• Manage a range of services to address the service user’s needs. • Develop personal skills with the service users, families etc. • Develop a skill base for staff to meet the needs of service users. • Recognise and utilise the other professional bodies to assist in the care packages • Make the best use of resources to care for more service users in a co-ordinated and cost effective way. Any contact we have with professional bodies is written in our incoming and outgoing monitor book; care plans are updated on a regular basis and implemented with any other suggestions from social workers, doctors, nurses etc.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.
1.3 Explain how distress may affect the way an individual communicates. All individuals may react differently when feeling distressed. Some may become quiet, and not want to talk or make eye contact with you. Others may become angrier, and do all the talking in the conversation, and they may begin shouting. Individual’s self-esteem can be low, and their body language may be closed or negative, this can make communication difficult with an individual whom is distressed because you may not get any feed back from them, or you may not get a change to talk or be listened to to help them.
Visual impairments can also be difficult in these situations and may affect a person’s ability to read body language, facial expressions and see gestures. Persons who have dual sensory loss will find it extremely difficult and be frustrated during day to day tasks. It can lead to loss of interests in activities and in some case may cause a person to have little or no contact with the world around them. It can have serious effects if a person misinterprets what they are being spoken to about by their family, friends and possibly medical professionals. Persons with hearing impairments would need to focus on reading lips and body language to uphold conversations just as people with visual impairments would rely on their hearing to be able to function effectively within society.
Speech programs installed on pc or telephone. British sign language or deaf blind manual alphabet being available. Personal information can also be a problem. Sometimes individuals are unable to write or read private correspondence which can cause them to lose confidentiality. They can sometimes lose touch with people as they are unable to user the telephone.
The negative side of sensory loss is that they may find it hard to feed themselves, dressing themselves and that their mobility may deteariate. Also, hobbies and interests can have a negative impact on their lives. Some people may also feel alone and scared due to sensory loss. There is support for the deaf and blind to give them a better outlook on life. 1.4 Steps that can be taken to overcome the negative factors could be that you make sure all areas are clear of obstacles so therefore an individual with eye sight impairment might fall over or fall into.