Unit 001 Childcare

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Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 1 1. Identify different reasons why people communicate. To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences. People communicate in order to create and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would talk to the individual and inform them of the available choice of activities they can take place in that meets their needs. 2. Explain how effective communication affects all aspects of own work. Within the care setting I communicate using: Communication books, I have supervisions, Staff meetings, I communicate with parents when they come to drop their child off and pick them up Etc. Effective communication is important as it ensures that information is: clear, brief, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service
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