Health and Social Care Nvq3 Communications

2895 Words12 Pages
Identify the different reasons people communicate People communicate in order to give instructions, to acknowledge they have understood an instruction, to share information, to build relationships with people and to share opinions, knowledge, emotions and to give encouragement and advice. As a carer I am required to communicate with colleagues, clients, client’s families and medical health care professionals whilst at work. I am required to communicate effectively with others to ensure I am meeting the needs of the client, when booking appointments for the client with medical professionals and with the client’s family about any quiries and updates they require about the client. I am also required to communicate regularly in writing when carrying out tasks such as documenting information in communication books and various charts such as food and fluid intake monitoring, documenting any medication that has been handled and filling in timesheets. Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing
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