Unit 201 Introduction to communication in health, social care or children’s and young people’s settings 1.1 People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and to show others that they are valued. Communication is an essential tool a carer can use to meet the needs of vulnerable adults. It is a basic requirement of the job role to be able to communicate with the individuals and their families and members of staff on a daily basis. Communicating with staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
Any contact we have with professional bodies is written in our incoming and outgoing monitor book; care plans are updated on a regular basis and implemented with any other suggestions from social workers, doctors, nurses etc. Communication is an essential part of the services users and the care we provide. Service users can be at risk if communication is not adhered to, they could deteriorate due to lack of communication or because the support worker is in a rush and is to busy to listen. Service user’s needs must always be met, communication is essential for the care to be carried out. We have senior meetings every month followed by staff meetings for all.
Unit 1 Identify the different reasons people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
Unit 501 Use and develop systems that promote communication 1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role In my work setting I have to communicate with lots of different people. From carers, other senior carers, management, service users their families and friends also other health care professionals. Good effective written and verbal communication and being able to use a variety of techniques promotes strong working relationships this will promote good quality care for the service user. Within my job role it is important that I communicate in the correct way to ensure that the needs of the service user is is understood and met. Before a new service user moves in to the home, either myself or the manager would go to visit the potential new service user to do an assessment this could be in their home, hospital setting or another home.
Unit 4222-201 1.1 Identify different reasons why people communicate Reasons why people communicate: -.to connect - to control - to express - to learn - to teach - to relate (establish, maintain, and adjust relationships) - to share (what’s on our minds, in our hearts, and from our guts) - to compliment - to experience - to be 1.2. Explain how effective communication affect all aspects of own work Communication is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Communication is key in order to maintain relationships with others and staff. This is to ensure that information is obtained clearly and understood, and that information is given correctly and that others can understand what it is you are asking. It is very important that when getting to know someone or someone that you work with that you share opinions, feelings, emotions, and show encouragement and that they are valued. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. In my work place, we have three handovers on the beginning of each shift, to talk about how each resident is doing, any health problems etc to keep all staff on the same page.
You will know how to calm them down. And not get anger. Planning activities are important because you have to answer the phone, greet patients and visitors, and order supplies every day. Typing is important too. You will be typing a lot because you will have to scheduling patient’s appointment, maintain patient’s medical records, processing insurance forms, and cording lab services.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
Duties and responsibilities of job role: I am employed as social care support worker. My duties include day to day support of the customer and of their house hold, management of customer’s finances, support with health and medical issues; promote independence and aid in building social skills. I must build a working relationship with the customer and be able to meet their needs and expectations. I must at all times adhere to health and safety laws, meet CQC standards and follow company policies and procedures within my job role. CQC standards affect my job and influence the way I perform my daily tasks.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care. In my role it is important that communicate in the correct way to ensure that the needs of the service users are understood and dealt with correctly. On an initial assessment with the service user we discuss their needs and wishes to ensure they receive the right service especially made for them. I will continue to have regular meetings with them to establish their changing needs. My Manager, myself and all the care team have regular meetings to discuss all the service users and if any of their needs have changed and to be sure that everyone knows what is happening, if any changes have been made.