Principles of Communication in Adult Social Care Settings

2956 Words12 Pages
Unit 301 - Principles of Communication in Adult social care settings 1.1 - Communication is used everyday in everyone's life, whether it be verbal or not. People communicate for many reasons in an adult care setting, they may do so to express needs, to express feelings and/or concerns, share ideas and information, to reassure to build relationships with the customers/staff/families and for socializing. Communication is also very important for personal development; this can be by asking questions and sharing experiences. 1.2 - Communication is an essential tool for a support worker/carer to use when working in a care setting. Communication is used between colleagues, the service users, line managers, GPs, families and agreed others who have an active role in the service users life. Communication is used on a daily basis via many different means. It is important for staff to communicate with one another to establish what possible health and safety issues are and that they are recognised and reported promptly and correctly, to stay up to date and have an understanding of the service users individual needs and provide continuity of care. It is also important to uphold and maintain professional relations between colleagues. When working in a care setting, it is hard to always communicate to the person you need to on that day or the next time they are perhaps on shift, this is why many settings have regular staff meetings, diaries and communication books. Verbal and written handovers should be done at the end and beginning of each shift so the members of staff taking over for the day have an awareness and understanding of what has happened in the day already and what needs to be done, written daily notes should be done as the shift goes on and should be legible for staff to read back and on and perhaps find patterns in what the service user likes and doesn’t like to
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