Health Social Care Unit 301 Communication

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Unit 301 Understand why effective communication is important in the work setting. 1.1 People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. It is a basic requirement of my job role to communicate with individuals and their families and other members of staff on a daily basis. Communication with other members of staff ensures effective team working. It also ensures any health and safety issues are recognized and reported. All cares attend handover at the beginning of each shift and also complete communication books and reports after attending an individual (service user) so that staff members are informed and aware of current situation in the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to allow them an informed choice regards their care. 1.2 Communication is a basic essential relationship-building skill in the workplace. If people don’t communicate well they limit their ability to connect others. It is important you show respect to those you work with. When working with a second carer it is important to ensure the focus of the communication remains on the individual you are attending and does not stray into personal conversations between carers. Individuals will expect my attention to be with them when carrying out my duties. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. 2.1 The best way to establish the communication and language needs of an individual is first by asking them and also by observing
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