I have to utilise different skills when communicating with the different individuals for example- a member of staff may need to feel valued supported and understood , I may need to adapt the way I communicate to ensure them I understand. By having staff meetings, 1:1's with the staff to discuss any issues they have, discussed they work performance. This will hopefully help with their morale within work. When I am speaking with people I am the managing I need to know they understand my instructions, and understand that as their senior they have to do the duties that I request of them, this also has to be communicated to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding.
Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals. As well as customer demands and product development, observing and learning within the industry assists in determining direction and avoiding any mistakes. Simple standards that would be expected by me on the ways in which I organise my time and management of all tasks would be my position as to who I report to, what my daily today tasks are and what it reports are expected from me throughout the day. Knowledge would be an impact on me when it comes to managing time. This is because it prioritises me to set my tasks from important to less important.
Being a good supervisor is too important to be left to chance. Supervisors need certain skills and knowledge such as how to communicate effectively, improve productivity, and improve employee relations. First, a good supervisor should demonstrate excellent communication skills to his or employees. Employees should be constantly informed about changes in job processes, duties, and assignments. Supervisors should be able to speak their instructions clearly, so that they are well understood in order to avoid mistakes.
To reassure a service user to help them to trust you. To build a trust based relationship with the service user requires communication on both parts. Teamwork amongst staff also needs good communication which helps with understanding each service users needs and to provide a good continuity of care. 1.2 Effective communication is is important so that information isn't confused, hence leading to mistakes being made. Being concise, precise, accurate and honest are necessary for any communication between staff and family members and also with service users.
Explain how effective communication affects all aspects of the learners work. Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
HSC3029 1.1 If an individuals communication needs are not met it could affect all parts of their daily life. As a care assistant the ability to communicate well with a individual is the basic requirement of my job. By meeting the individuals communication needs it can help to break barriers and make the individual feel wanted and included. When an individual is upset it can make communication difficult, by being aware of how the individual best communicates it can help me diffuse an upsetting situation as quickly as possible. All individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected when supporting them.
Level 3 301- Communication 1:1 Identify the different reasons people communicate. (Diploma 301 1 People communicate to socialize, express feelings, ask questions, to share ideas, information and opinion, to express needs, to reassure, to share experiences, to give instructions, to give encouragement, to understand and to be understood, etc. 1:2 Explain how communication affects relationships in your work setting. (Diploma 301 1:2) Communication is the key for a good relationship with my service users, their families, my co-workers, my manager, etc. An effective communication is important in my work place and we make sure that the message send is clear and concise and the message must be understood correctly to have a response to avoid conflicts that could be rise because of a bad or no communication.
We pass on information to each other and assist one another to deliver the proper care. Effective communication ensures there are no misunderstandings between colleagues, and supports development of my knowledge and skills. Communicating effectively with the residents on the other hand helps me to get to know them properly and makes it easier for them to open up to me, trust me, and for me to understand them. It also makes them less likely to get frustrated because I may not understand what they are trying to tell me. 1.3 This is because I might feel that I am being very clear but the person I’m speaking to might not be understanding what I’m saying.
As part of a management team the ability to develop the trust and confidence of your employees will be beneficial in the long run. Another responsibility of a management team involves having exceptional communication skills. The management team ensures that communication is smooth and messages are communicated clearly to avoid misinterpretations and dissatisfaction. Leadership skills are also important because the position as a manger requires you to guide and give Responsibilities 3 direction