Shc31 Promote Communication in Health and Social Care

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Assessment task – SHC31 Promote communication in health and social care or children’s and young people’s settings * An identification of the different reasons people communicate. * * People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships, socialise, to ask questions, to share experiences. We also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. * * * An explanation of how communication affects relationships in the work setting. * * Communication is an essential tool a childminder can use to meet the needs of children. It is the basic requirement of my job role to communicate with individuals and their families. In a nursery setting communicating with other staff members ensures effective team work and continuity of care. It also ensures any health and safety issues are recognised and reported. All members of staff should attend hand over at the beginning of each shift and also complete communication books after attending to an individual, thereby keeping other members of staff informed and aware of current situations within the workplace. * Individuals communicate with carers to express their needs and preferences and to * ensure they are met. As a carer I would discuss the options and choices available to * individuals allowing them to make their own choices. If a child is unwell when being dropped off and the information is not passed onto the carer, who in turn does not report back to Mum at pick up, respect and trust can be lost and feelings and emotions such as anger and confusion can creep in. Children and their carers have
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