Health and Social Care Unit 201

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Zintis Olavs Health and Social Care NVQ Unit 201 Intermediate Apprenticeship LEVEL 2 31.10.2014. Outcome 1 1.1 People communicate to understand their needs, to have a conversation, to express feelings, needs, to build relationships and trust. They communicate to share information and opinions, to ask questions and get answers. 1.2 Communication between staff effects service provision, understanding each other, team work and dignity in care. If communication is not effective, it can affect again residents-we can do harm to them, it can affect their health and well-being. Communication with staff is essential for passing information from one person to another. Information can be passed from carer worker to carer worker via verbal communication or written documents from care plans and daily reports, to fire books. Written communication has to be effective as it provides an on-going picture of a certain person, situation. Effective communication between staff is essential for care to be professional. Without effective communication care needs of the clients may go unnoticed leading to medical problems, abuse, depression etc. Communication with residents is most important in care job. That’s the way how you can easier understand they needs, requirements. It can affect service that carer provide to residents-more effective communication, better service to residents; with effective communication carer is building trust between residents and staff that helps in future work with them. 1.3 The care worker should always observe an individual’s reactions to see whether person fully understands what you have said to them. If the resident for example looks confused then the carer must then adapt their communication and ask again the question or other. In this way communication will be effective. It is also important to observe an individual’s reactions so as to
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