Introduction to Communication in Health and Social Care Nvq2

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Unit 1 Introduction to Communication in Health and Social Care in Children's and Young People's Settings 1. Understand why communication is important in the work setting 1.1 Identify the different reasons people communicate People communicate for different reasons; it may be to show their feelings, emotions, pain, opinions, etc. They may communicate by formal or informal means. It is important within a social care work environment that information is recorded, as it may be needed to update the service users care plan or for legal reasons. All communications are confidential, and should not be discussed with people not involved with the service user. Communication between work colleagues is essential, so that the service user has the best possible care, and all staff are aware of the current needs of the service user. 1.2 Explain how effective communication affects all aspects of the learner’s work within the care setting I communicate using: Service user record books, Talking with work Colleagues, Staff in the office and meetings with my Line Manager. Effective communication is important as it ensures that all information is clear, accurate, non-judgmental or opinionated and informative. This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
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