and Young People’s Settings Unit 1: SHC 21 1.1: Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care. 2.2. DESCIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION The factors to consider when promoting effective communication are as follows : Verbal communication. The tone the volume of your voice would need to be correct to suit individual situations. Also the speed at which you talk is a factor.
By thinking about the duty of care that we owe patients when panning our work, we can consider what we are doing is in the best interest of the patient. This also includes not only physical risks to the patient but protecting their dignity and respect. 1.2 Explain how duty of care contributes to the safeguarding or protection of individuals. By knowing that duty of care must be exercised towards every patient worked with provides a clear guide as to how we should behave and how we must consider those we work with. By following a code of practise and thinking about duty of care means that our practice will be safer as we are stopping to think about what to do in the best interest of the patient.
Aiv) Duty of care contributes to safeguarding individuals as duty of care ensures that all concerned think about safeguarding, which also guides professional relationships. Duty of care acts as a base line for organisational procedures and protocols. Bi) Working within the health and social care sector social care workers are faced with dilemma’s and conflict on a day to day basis when duty of care and the rights of an individual are the reason why
Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between the manager , key workers and myself. As a practitioner I may be communicating with parents and other professionals (i.e. health visitors, speech and language therapists, social workers, other homes, Police and other governing bodies) it is important that everybody is provided the information they need. Effective communication can help promote and create a positive working environment.
The main standards of my job role are to provide a high level of professional care to all residents giving them the upmost dignity and respect and also giving families and friend’s emotional support. Standards involving personal care and communication in my role are very important because it sets an example to other staff and new staff and can help them to understand how their role as a career should be executed. 3. There are a number of ways to ensure that personal attitudes or beliefs do not obstruct the quality of my work; it is important to leave any problems in your personal life at the door, so you are starting your shift with a clear, fresh mind set. It is important to remain completely professional at all times because you are performing a duty of care.
UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THE WORK SETTING 1. Identify the different reasons people communicate People communicate for many reasons, to portray their feelings, emotions, pain, opinions etc. The communication can be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential and on a “need to know” basis.
Staff need to communicate with one another in order that each is aware of the needs of the client group and contributes to providing continuity of care. 1.2 How communication affects working relationships at work Communication in the workplace is essential to effective working both with colleagues and the client group. The use of good communication skills promotes better relationships with colleagues, clients and family members. Without good communication skills the staff member may have difficulty establishing a therapeutic relationship. This may lead to miscommunication and the client’s needs going unnoticed/unmet.
CU1515 Introduction to communication in health, social care or children’s and young people’s settings 1.1 Identify reasons why people communicate People communicate to express emotions, needs and wants, to get information across/ask for information or to get their point of views across 1.2 Explain how effective communication affects all aspects of own work Effective communication when working in a supporting role is necessary in being able to be as person centred as possible. From reading the persons care plan you can find out the best way to aid communication verbal or non-verbal, between both support worker and tenant. Communicating using daily records and staff communication books is essential to keep staff aware of the current status of tenants therefore when communicating in this way it is necessary to be as accurate as possible. Fostering good relationships with professionals and family involved with the person being supported require us to think about the way we communicate maintain that everything done is in the best interest of the tenant. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them Allot of communication is expressed through body language, facial expression, gestures and tone of voice, the position of you to the other person can also affect communication therefore it is important to observe an individual fully and to make sure that you are aware of the individuals care plan and how they communicate 2.1 Find out an individual’s communication and language needs, wishes and preferences By looking through an individual’s care plan we can understand their level of language, any cultural background that may affect their preferences, their physical ability and make sure that the way we communicate is appropriate to the individual.