UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
1.1 Identify the different reasons people communicate People communicate for different reasons, to show their feelings, to build relationships, to express needs and emotions, pain, opinions alsocould be for reassurance. The communication could be formal, or informal. It is important within a care environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Explain how own role fits within the delivery of the service provider (3.1) a) Communicating promptly with the service user, other colleagues and my employer to coordinate care of patients as allowed by regulations. Information systems should be accessible and allow easy exchange of data in a confidential and responsible manner. b) Making sure patient’s advance directives are identified and utilized c) Assists patients and, where appropriate, encourages self care and self management of self-limiting conditions through good interaction d) Provide quality services in the most effective manner consistent with the best interest and convenience of the patient e) Help to maintain a unified, common, clear medical history and record of patient. Explain the effect of own role on service provision (3.2) i. Reduction in work load for Nurses.
Always remember that in Health and Social Care, that confidentiality is a must, and alongside Data Protection these two rules must always be obeyed. When communicating with Service users it is essential that you communicate in a way that is understood by the individual. This can be the same with staff members, who may not all understand long words and jargon. When communicating with organisations, jargon comes into practice; it is useful and understood across the board. Any communication that is given verbally, in person or from a telephone call, should be logged, giving date and time that it took place.
It also ensures any health and safety issues are recognized and reported. 2. Explain how effective communication affects all aspects of working in adult social care settings (1.1.2) I communicate using: Communication books, Handovers, Staff meetings, meetings with my home Manager. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery.
This is the reason why we do staff handover meetings at the beginning of each shift, because its an efficient way of getting information across. Which in turn allows the staff joining the shift some insight of what occurred during the earlier shift. Working as a care assistant at Lobswood House I discuss options and choices that are available to the individual to enable them to make informed decision in regards of their care. It helps promote their independence and boost their self-esteem. It is important that staff are able to communicate with the patient effectively, this in turn help promote a healthy relationship between staff and residents as well as improve the support that we offer residents.
These concepts would be leadership, putting the patient first, communication and improvement. An organizations leadership should be trustworthy and be readily available when their staff comes to them with any concerns or issues they have with the facility. This concept also coincides with putting patients first. The staff should make it there top priority to understand their patients need. A patient safety and satisfaction should be the staff main focus.
Patient satisfaction is important at the facility and using audits will allow the tool to determine how the patient is progressing with health. By using this type of data collection tool, staff will learn that patient satisfaction and comfort is important to the organization. This will implement their realization that the data collected is important accurate information. The types of information this tool is used to collect data are patient’s baseline and assessments during regular intervals of treatment. With the data, the audit can separate the patients having discomfort and pain from those satisfied patients to improve in areas needed to make sure that all patients are comfortable at the
There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties. Not only do healthcare professionals use communication to provide service but also for financial planning of service, it is used to build a solid relationship between the patient, patients’ family, and the healthcare professionals. Working in such a diverse health facility all employees, volunteers, patients and family need to take time and educate themselves on other cultures because what you might do to others as a joke or just cause might offend or hurt others. All employees should respect the patients’ culture and try to work and communicate as thoroughly as possible to avoid offending their culture, moral, religion, and beliefs. Many individuals think that is immoral to not administer any type of pharmaceutical medication to a dying patient, but out of respect we healthcare professional respect their culture and provide as comfortable as possible according to their
Promoting services user’s choice and rights to the best of your ability. You would be responsible for assessing possible risks. You must remain professional throughout you role making sure you are ad-hearing to confidentiality, keeping up to date and accurate records of the care you have or are providing to service users. If you are not sure about any part of your work you or have concerns then you must speak to the manager straight away to make sure that no mistakes are made. Duty of care is central to all that you do at work, it is not something extra.