Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Unit 206 1.1 In a working relationship you have a duty to follow certain rules and regulations, and are held formally accountable for your actions. In a working relationship, personal beliefs and opinions should be kept to yourself. Whereas in a personal relationship, it is more common and almost expected that you follow no formal rules and are free to voice your opinion. 1.2 There are many different relationships when working in a care setting, these may include colleagues, a service user’s advocate/family members/friends, senior members of the organisation, outside agencies/professionals including doctors and social services. 2.1 It is important to adhere to the agreed scope of the job role I am in, and only undertake tasks I am trained and competent to perform properly and safely.
Unit 005 – The role of the health and social care worker 1.1 A working relationship is different from a personal relationship in many ways. In a working relationship you need to be professional and formal, follow trusts policies and procedures, have time limits and structure, offer advice in a professional manor using facts you have learnt, change your way of working to different people’s needs, be polite and friendly at all times, and to not breach confidentiality. 1.2 Activity worksheet 2.1 In the workplace it is important to work within your job role as you need to be accountable for your actions and be able to explain why you have made a certain decision. Also, you have a responsibility to carry out duties of care and follow trust policies and procedures. The scope of the job role is laid out in your job description.
Introduction to Communication in Health, Social Care or Children’s and Young Peoples Settings (SHC 21) Outcome 1 Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate for different reasons, emotions, feelings, pain and opinions, etc. Communication may be personal or professional. It is important in social work that information is logged, as it may be called upon in the future for legal reasons. All communication must be confidential. Communication between work colleagues is essential so the continuity of care for the client and staff are aware of needs and any changes of the client.
They also have to do everything in their power to keep people safe from harm and exploitation. As a care professional, you must ensure that you do not do something, or fail to do something, that causes harm to someone. You have a professional duty of care to act only within your own competence and not to take on something you are not confident about. Your duty of care underpins everything that you do; it is what underlies the code of practice and it should be built into your practice on a day to day level. Exercising your duty of care is also a legal requirement, you have to recognise that you are responsible for the welfare of a vulnerable person.
The company and you will have a duty of care to ensure that the service users you care for are safe and protected from abuse by other service users, staff, carers, friends and family. You will need to work within the safeguarding policies and procedures and it is important that you ensure you receive adequate training in order you can recognise and understand signs of abuse. You will be expected to record all relevant information when an accident or incident occurs in the workplace and it would also be your responsibility to report any improper conduct or suspicion that you believe could lead to abuse. The
Duty of care affects a social care worker by prompting the independence of the service user follow practice and procedures designed to keep you and others safe from violent and abusive behaviour at work. Complying with employer’s health and safety polices help service users and carers to make complaints. Aiii) what having duty a duty of care means for a care giving organisation. To help service users remember that we are not here to stop them from doing what they want to do it is about making sure service users have information about risk assess risks. If service users are happy we will get more referrals and good reports from CQC.
You can't help people if you don't know their needs or wants. They may be of a different religion or cultural upbringing but if you don't find out, you may offend them. You will find out about these by reading individuals’ care and support plans as well as communicating with them when you are together. [ It is important that you follow care and support plans and understand and respect what the individuals you work with say they need 2.2 Describe how to take into account the history, preferences, wishes and needs of an individual when planning care and support When planning individual support, it is necessary to document and record day – to - day requirements of the individual’s preferences for care and support. We can do this by addressing individual needs and preferences within a care plan, as well as individual support plans.
All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff is aware of the current needs of the client. 1.2 Explain how communication affects relationships in the work setting Communication in the workplace is an important part of your role. It builds good relationships with your colleagues, and your service users. If communication techniques that you use are ineffective, this could lead to problems with the relationships within your workplace.
In my work role I also have a responsibility to provide a duty of care to all patients receiving care. This is `The legal obligation to safeguard others from harm while they are in your care, using your services or exposed to your activities`. (Collins 2015) I am required to work to an excellent standard and quality of care, adhering to my organisations policies in my everyday practice. The trust value that I meet are; `We put our patients at the centre of everything we do’ `We focus on our people’ `We involve our people in making decisions’ and `We deliver excellence’ (Trust values booklet.) I am expected to ensure that all patients are treated fairly and with dignity and respect, regardless of age, race, ethnicity, sexual orientation and diagnosis, and always act in the best interests of the individual whilst allowing them to be as independent as possible.