Diploma Level 5 Leadership Unit 1 Essay

2862 WordsJun 27, 201612 Pages
OUTCOME 1 1.1 - As a Care Coordinator I have a responsibility to my clients, to accommodate, and provide support for all clients, and their individual communication needs. By performing assessments with individual clients, I am able to understand the problems they have with communication, and actions and aids I can supply, to enable them to communicate effectively. In assessing communication needs, I need to consider each individual, and cater for the individual’s needs. I need to consider ‘groups’ of individuals, for instance males/females, foreign speaking users, deaf/Blind users etc. The actions and aids I supply for communication needs should benefit not just the individual, but the group of service users as a whole, and encourage interaction, inclusion, and social contacts. Regular reviews should be performed, to ensure that communication techniques and aids, are still adequate and addressing the individuals communication needs. Different groups who may have communication support needs could include: * A client may have suffered a stroke, resulting in dysphasia. As a result, they may become frustrated and angry. * A client may be suffering from confusion, either temporarily because of an acute medical problem, or as a result of dementia. The elderly often have some degree of sensory impairment and this also has an impact on communication. A health care worker might be dealing with someone suffering from a mental illness. This may take many forms; perhaps the client is depressed and reluctant to speak, or may be deluded or hallucinating. This makes communication challenging and the care worker needs to learn strategies to improve her sensitivity. Some staff will work with clients with dementia and need a background in this area, to make them better workers and more effective communicators 1.2 - It is important to ‘lead’ in a proactive way, so that

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