Aiv a) to avoid misunderstanding we need to know the best way of communication with our clients and if they need communication aids (hearing aid, glasses, sign book). By using proper methods and techniques, appropriate to the situation, we will create strong relationship between involved parties based on trust and respect. b)a carer who has more information about the service user and his/her wishes and needs, can deliver a better service based on person centre approach. Av a) colleagues; good communication improves teamwork and morale in group, we will be able to solve any issues in a professional and effective way, improve the service, we would have more information that may help us to make clients
It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes, and preferences. It is important to find out an individual’s communication and language needs, wishes and
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
M2- Self awareness is the ability to know myself, my abilities, limitation and what is my personality is like. Self awareness is a very important tool to have as it helps me to be conscious of my limits and areas for further development. It is hard to do this with a friend because we may not want the friend to know who we really are. Before we can professionally help others as counsellors, we need to be self aware. This is because of the nature of the role of counsellors.
Explain how effective communication affects all aspects of working in adult social care settings. Communication is a vital factor when working in adult care, as it allows the needs and wishes of service users to be fully understood by staff members to ensure they have a fulfilled life. It also ensures low risk of any misunderstandings between staff members when discussing important matters so that everyone is in understanding. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding.
It is important to observe individual's reactions when communicating with them to know how they feel about the conversation or if they fully understand what has been said. 2.1. You must be aware of a person’s communication needs and preferences so that you know how to communicate with them in the most effective and appropriate manner thereby meeting their personal needs and wishes. 2.2. Verbal – the tone of your voice and the language used Touch - the strenght of a touch, calming, reassuring or aggressive Body language - the way that we stand, hold our arm/legs Sign language/gestures - used for people with verbal communication problems 3.1.
Principles of communication in adult social care setting 1. Understand why communication is important in adult social care settings 2.1 Identify different reasons why people communicate * Expressing preferences * Getting to know each other * Whistleblowing * Letting people know ideas, wishes and needs * Obtaining information * Sharing information 2.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication includes handover with colleagues; writing in communication books any issues or information, talking to service users to get to know their preferences and needs. Effective communication is important to make sure information is precise and correct; it also helps to help the care provided run smoothly. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them When communicating with an individual they may have trouble communicating or feel like they can’t tell you things or this could be due to feeling like they are being a nuisance. It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation.
To give and recive information and instructions To express feeling and needs To establish and maintain relationships To share ideas Aii Explain how effective communication can affect relationships in an adult social care setting between: Colleagues and other professionals Effective communication is essential between colleagues and other professionals, it means that they will be passing on clear, consise, informative and accurate information which will give the professionals the information they need Individuals using the service and their carers Effective communication between a carer and a service user will help to build a meaningful, trustful and respectful relationship. Effective communication is essensial between the service user and the carer as it means that their needs and preferences are met. Aiii Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method How effective is this method?
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas. The first is the people we support and the communication we share with them, if we consider are job role it is vital communication is clear and made simple on many occasions because this can help establish trust and confidence from those we support, it helps individuals understand what is happening and their need to be understood. The second area is those we work with, using effective communication is important so that continual needs are supported and that we keep a clear idea of what has happened and what we need to do. The passing of information can only be done through communication. We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood.