Also a distressed resident may distress other residents so I need to know when it is necessary when to take the resident to a safe area so I can calm them quietly and make them feel as secure as I can whilst I ascertain their needs. Or an example of non-verbal might be a resident using eye contact or grabbing me for my attention they may feel insecure or may just need toileting. Hence I need to be observing constantly to help me care for the residents to the best of my ability. Outcome 2 Understand how to meet the communication and language needs,wishes and preferences of an individual 2.1 Explain why
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication is vital to make a persons quality of life better 1.2: Effective communication is the foundation if everything you do in your work and affects every aspect of your work and who you work with, The resident is the most important but liaison with the family and friends is crucial for personal information including colleagues. Communication is different depending on the person and the reason : ie a GP for medical reasons, a funeral director for there last wishes, a social worker to determine there needs. It is a two way process and the type of communication will vary depending on who you are communicating with and their age. The communication can be either verbal or non verbal.
We must monitor the clients behaviour and ensure we check their mobility hasnt deteriorated . If this happens they may need futher assessments so that equipment becomes available. If the manager does not feel we are meeting the clients needs he/she will arrange for the client to be moved to a more suitable home. The manager has to ensure all staff are trained to prevent accidents and also ensure their are suffient staffing levels. 2.2 Know how to address conflicts or dilemmas that may arise between an
There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal.
It influences social care work, because when we are caring for someone we have to be able to recognise that everybody is different and we must not impose our preferences to them. The personal beliefs should be respected and encouraged. Choice We need to be aware that each service user has the right to make choices and also how they can benefit from this. It is important both physically and mentally for a service user to make choices each day. It has an influence on social care work, because we need to make sure that we are communicating well, and listening to the individual's wishes and preferences, and we need to remember not to dothings without discussing it with service user.
Choice of words is important to express and explain what you are trying to say. Certain dialects and phases can help the patient/colleague or relative understand what is being said. Communication is a 2 way process of reaching a mutual understanding and when we need to share information it is important to ensure all understand; team work ensures continuity of care for patients. It is important to ask questions but to actively listen to the answers, sometimes repeating back what has been said or saying it back as a question can help develop communication. Explain why you should be aware of individual’s reactions when communicating with them.
This also allows the professional to observe minor changes in their behaviour that could indicate abuse. | Confidentiality | Confidentiality is a term that can only be used to a certain extent when dealing with service users in a Health and Social Care setting. This is because professionals need to share user’s information between themselves so that their needs of care can be met.
Also most of us have different emotions and feelings that we need to express and we may do this through communicating with others. By talking about what we need, wish or want is important in order for people to understand what to do if you’re feeling worried or concerned about a situation. When in a situation we are unsure of or not knowing what to do we communicate in order to receive support from others, or we may be on the other hand be supporting others with a difficult situation, by reassuring people. Explain how effective communication affects all aspects of working in an adult care setting Having effective communication in a work place which is based in a care setting is very important. Service users and their relatives need to be able to trust you in order for them to have confidence in you and to make sure you can care for them.
Different to the supportive elements to determine success, there is also a large range of barriers that both the client and the professional may face. It is extremely important for a human service professional to gain a full understanding of their client and their background and make sure all paper work is filled out correctly before meeting with them. It is best to set up the first meeting in a comfortable environment so that the process is not intimidating which could harm success. Other than preparing the initial duties before meeting the client, it is also important to keep in mind
Personal goals is something everyone in the health care relationship is going to have; like the physician saving time, or the patient needing reassurance. Personal goals can be very important when trying to understand a patient and their needs. I feel that knowing one’s personal goals, you can get a better understanding of that person. Interdependence is also very important because it looks at things leading up to the health care conversation, like the receptionist that is very cold and not friendly. That one receptionist can change the whole mood of the patient, which continuing on into the visit with the physician.