Doctors – If we take a client to the doctors it is essential that we are able to inform the doctor of any relevant information required otherwise this may result in a misdiagnosis. Some clients are unable to communicate very well so we must first understand their problem so that we can convey this on their behalf. 1.2 Explain how communication affects all relationships in an adult social care setting. Communication can lead to good or poor service within a care setting. Good communication with clients encourages participation in activities therefore promoting equality within the care setting.
Unit 005 – The role of the health and social care worker 1.1 A working relationship is different from a personal relationship in many ways. In a working relationship you need to be professional and formal, follow trusts policies and procedures, have time limits and structure, offer advice in a professional manor using facts you have learnt, change your way of working to different people’s needs, be polite and friendly at all times, and to not breach confidentiality. 1.2 Activity worksheet 2.1 In the workplace it is important to work within your job role as you need to be accountable for your actions and be able to explain why you have made a certain decision. Also, you have a responsibility to carry out duties of care and follow trust policies and procedures. The scope of the job role is laid out in your job description.
As a carer I would discuss the options and choices to the client that is available to them and allow them to make a informed choice regarding to their care. 2.1 A work relationship is important of building trust and have a understanding between people and it will make things easier to get things done. Relationships with a colleagues and other professionals are vital if people are to work together effectively. It is important to ensure that you show respect to those you work with and to focus on the communication between the individual whom you are administering care and it does not stay into personal conversation between the carers. A workplace relationships can become stronger when people can clearly and effectively communicate what they need and allow others to do the same.
1.2- Explain how effective communication affects all aspects of own work. * It helps to build effective relationships between colleagues, the service users and ourselves. This then gives us a better understanding of all of their needs as individuals, making sure their needs and preferences are being met. By building trust, preventing misunderstandings and developing our skills and knowledge we can discuss options and choices available and allow them to make informed choices regarding their care. 1.3- Explain why it is important to observe an individuals reaction when communicating with them.
It can show that you have understood what the person has said to you to meet their needs. This can then build on relationships you have with these individuals and can also build on your current skills and knowledge. When you communicate with someone, you will need to see if that person has actually understood what information you have communicated and they can do this by reacting. They can use verbal communication to answer to you and if they haven’t understood they may be silent. They can use body language such as nodding their head to agree.
I need to give and receive important information and instructions. I need to communicate to help people understand, to be understood, to deal with individuals emotions and feelings, to give encouragement and to show others that there are valued. Communication is an essential part and a basic requirement of being a support worker. Effective communication also ensures that all health and safety issues are spotted and reported. Effective communication from others will ensure their preferences and needs are met.
I’ll use different language with my colleagues, supervisors, patients and their families. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important because by observing peoples reaction you can adjust your own reactions, body language and gestures. You can also find out if for example touch is acceptable, and I’ll now if there are any problems, that I will have to address. 3.4 Identify sources of information and support or services to enable more effective communication Sometimes I’ll require specialist assistance to communicate with some people. It could be special equipment or technology, language therapist or interpreter.
You can also communicate in written form, for example telephone and electronic. 1.2 Explain how communication affects relationship in the work setting. A relationship needs to have trust and understanding between people; this makes things getting done a lot easier. If you work as part of a team, you have to work alongside work colleagues and share the work load with them. Establishing a good relationship with them will make working easier because you are round people who will co-operate and a sense of trust will develop.
ACKNOWLEDGE. Acknowledgement of the event includes listening to the who, what, and when, of the event “story.” When speaking to the patient, bystanders or family, it is important to make sure not to jump to the “why” or “how” questions. This can lead to judgmental statements rather than simply the facts. FACILITATE UNDERSTANDING. This step involves encouraging the expression of difficult emotions, and helping patients understand the impact of the critical event.
Also repeating back what the patient has just said just to reassure that everything is understood and in case there is any misunderstanding. When speaking to the service user directly always make sure to use appropriate responses and look directly into the persons eyes so that they know you’re paying attention. The advice I would give to a care worker firstly would be to check the understanding of the patient and understand where they are coming from. The most important skill is to listen, always listen carefully to what the patient is saying and also note it down, if you’re not sure on what the patient has said just ask them to repeat it again just to reassure and also so that you haven’t misunderstood anything and all facts stated are all true, in addition to this you should see yourself in their position and how you would feel if you was them so that way you will understand how they feel and what they’re going through. Another advice I would give is to always use age appropriate language so for example if you speaking to a young child then go down