Nvq Health and Safety Unit 1

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UNIT 1 1. Understand why communication is important in the work setting. 2.1 Identify different reasons why people communicate – People communicate with each other to understand one another. Human beings are sociable by nature and want to be around other human beings. There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal. Depending on whom we are dealing with and what the situation is we may use one or the other or a mixture of the two. You will be dealing with many different people at the work place. When we are with the family we are very formal and much softer with the client to make them feel comfortable. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them – It is important to observe an individual’s behaviour because their body language is also a form of communication. Communication is a two way process called an interaction and it is important to observe people as you deal with them. As a carer we must be good communicators, this means much more than just talking to people. We must communicate through speaking, facial expressions, body language and gestures to name a few. 2. Be able to meet communication and language needs, wishes
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