Nvq2 Unit 1

3008 Words13 Pages
1.1 People communicate for specific reasons in order to express emotions, such as fear, anger, pain, joy and love. Individuals working in the health and social care sector need to communicate with people all the time. The most important people they communicate with is the service users they support as well as their family and friends who are likely to be involved with the service users support requirements. Support workers also have to communicate with colleagues and with other health care professionals. People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential or even life saving in the case of giving someone a warning if they are in danger. It can be vital to make a persons quality of life better if they are communicating that they are in pain or it can be to make emotional contact with others to express feelings. 1.2 Effective communication affects all aspects of working in adult social care settings. This can be anything from communicating with residents and finding out their wishes or needs to talking to doctors, social services and other outside support. It is important that communication is used in situations such as handovers between shifts to find out how the residents have been doing that day or to find out if anything has changed medically with a resident which is important to pass over. 1.3 You can observe the non verbal behaviour displayed, for example facial expression, vocal tone, gesture and body positions, body movements, touch and personal space. These can indicate how the individual is feeling and will also support verbal communication. Being successful in communication with an individual does not only involve an understanding of what they communicate but also requires an understanding of why they communicate. All communication has an effect on the person you are
Open Document