501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
Unit 4222-201Introduction to communication in health social care or children's and young people's settings Outcome 1Understanding why communication is important in the work setting 1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
If a patient arrived who had different food requirements such as a different textured diet or religious/ cultural beliefs this type of information would need to be passed on. Another example of why people communicate is to inform staff who is most at risk, who has a DNR form and any infections to be aware of at hand over at the start of the shift. Another good example of why people communicate is when we are looking after patients, they need to express their feelings like if they are in pain or uncomfortable. 1.2 Effective communication affects all aspects in the work place because as workers it allows for continuity of care for the patients as well as building up professional relationships with them. The way staff communicate with each other effects communication in the work place for example if a worker had a lack of passion for their job they were moaning all the time, other members of staff might avoid that particular person.
The actions and aids I supply for communication needs should benefit not just the individual, but the group of service users as a whole, and encourage interaction, inclusion, and social contacts. Regular reviews should be performed, to ensure that communication techniques and aids, are still adequate and addressing the individuals communication needs. Different groups who may have communication support needs could include: * A resident may have suffered a stroke, resulting in dysphasia. As a result, they may become frustrated and angry. * A resident may be suffering from confusion, either temporarily because of an acute medical problem, or as a result of dementia.
You also have to communicate with colleagues and other professionals such as doctors, nurses and pharmacists. The way in which you communicate with people will be different depending on whom you are communicating with and the purpose of the communication. You will adopt a different approach with different people, to convey the same communication. Effective communication is especially important with regards; Health and safety – required for good team working in moving and handling. With service users – to ensure that their choices and wishes are met.
Principles of communication in adult social care setting Unit 201 Outcome 1 Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate. People communicate; to give and receive support to express thought and ideas to obtain share and express information to express feelings wishes needs and emotions to develop relationships 1.2 Explain how effective communication affects all aspects of working in adult care settings Whether verbal or non verbal communication is used between carer and resident it is extremely important so that I as a carer can understand their needs, feelings and wishes so that they are cared for as well as they possibly can be. I must communicate with their family, other work colleagues and specialist practitioners to ensure I know and understand fully the residents wishes and care plan. 1.3 Explain why it is important to observe individuals reactions when communicating with them. Whether verbal or non verbal communication is used it helps me understand a resident.
Communication can lead to good or poor service within the Adult Social Care setting, from service users and the care workers alike. Good communications with your colleagues can improve the service provided and ensure all tasks required are completed to the highest standard. Good communication with service users should make them feel more confident and outcomes that they identify can be achieved. Poor communication could result in endangerment to service users and to the care worker. For example:- Poorly kept documentation or the incorrect information relayed could result in requirements not being met or the wrong medication being given.
There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal.
Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important. You are expected to communicate with clients, their families other members off staff and other professionals such as GPs and social workers. It is important to communicate effectively