Health and Social Care Level 2. Task 201

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This is a summary of the evidence required for the unit. Task Evidence learning outcomes covered A Short answer questions 1.1, 1.2, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3, B Poster 4.1, 4.2, 4.3, 4.4 Task A – Short Answer Questions SHC 21 1.1,3/2.1/3.1-4) Assignment 201 Principles of communication in adult social care settings Assignment composition Assignment overview In this assignment, you will complete tasks to demonstrate your understanding of the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. You will also address the issue of confidentiality. Tasks There are two tasks to this assignment. A Short answer questions B Poster Ai Describe two methods of verbal communication other than one-to-one conversation. 1. By telephone: Talking to someone over the telephone is a way of communicating .This could be phoning the GP or Nurse. 2. Sessions/meetings: These could be staff meetings to discuss service users or training sessions to improve the service of care we provide. Aii Describe two methods of non-verbal communication • Written: Examples of written communication would be care plans, risk assessments, communication books etc. • Flash cards: These can be used to help communicate with people that are hard of hearing. For example ;You would show a service user a picture of the toilet to ask them if they needed the loo. Aiii Identify five different reasons why people communicate. 1. To answer questions 2. To express feelings 3. To pass on information 4. To instruct 5. To ask questions Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 1. To ensure that they have understood what you are
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