Unit 1, Health and Social Care Level 3

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Effective communication and interpersonal interaction in health and social care Discuss theories of communication- P2 The communication cycle (Michael Argyle, 1972)- this theory emphasises the importance of feedback in skilled activities. According to Argyle, social skills involves a cycle in which you have to translate what other people are communicating and constantly adapt your own behaviour in order to communicate effectively. The cycle goes a bit like this: 1. An idea occurs: you have an idea you would like to communicate. 2. Message coded: You think about how you are going to translate your thoughts into communication. You put your thoughts into language or into some other type of code such as sign language or facial expressions. 3. Message sent: You deliver your message by speaking, signing or writing it. 4. Message received: The other person has to receive the message by either hearing your words or seeing your symbols. 5. Message decoded: The other person has to then interpret or ‘decode’ your message. 6. Message understood: If this was successful, then your ideas will be understood. Tuckman’s stages of group interaction (Tuckman, 1965)- this theory suggests that most groups go through a process involving four stages whilst communicating. These are: 1. Forming- this refers to people meeting for the first time and sharing information. They don’t trust each other so everyone tries to work independently. 2. Storming- this stage involves tension; struggle and sometimes arguments about the way the group might function. Shows the strong from the weak. 3. Norming- this stage sees the group as coming together and consciously or unconsciously agreeing on rules and values, they start to trust more and start to take bigger responsibilities. 4. Performing- this stage is when the group effectively works together and
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