This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker we are dealing with someone who is in pain, worried or upset. We must also be able to understand the messages we send with our own body when working with other people. The main elements involved in non-verbal communication. Body language – The way we sit or stand, which is called posture, can send messages.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
Language and words: this involves thinking carefully about the words you use. Your choice of words should be appropriate to the person you are talking to, and to the situation. Aii Identify five different reasons why people communicate. Socially Relationship/ friendship Survival Success Pass on information Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 1.
Unit 201 – Principles of communication in adult social care settings Outcome 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate for many different reasons. People communicate to express their feelings, their preferences, their needs, their wishes, their preferences that they have, to build relationships with other people or a partner, to share their experiences that they have had or to share ideas with one another or when getting to know other people. Communication is key in order to maintain relationships with others and staff.
2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual speak to family or friends speak directly to the individual 2.3 Describe a range of communication methods and styles to meet individual needs Five senses to receive and communicate information: visual - seeing auditory - hearing olfactory - smelling kinaesthetic - feeling gustatory - tasting 2.4 Explain why it is important to respond to an individual’s reactions when communicating. When responding to an individuals verbal and non-verbal reactions you promote quality of services, create trust and builds rapport. You apply the organisations equality and diversity policies. In order to achieve these goals you need to decode the individuals verbal and non-verbal message. Failing to do so can cause the risk of confusion, misunderstanding or leave the individual with anxiety, frustration or bad feelings.
Explain how own role can impact on the dynamics of two way communication with individuals with sensory loss Be prepared to repeat what you say ? orally, in writing, [ or using multiple formats - to communicate with the person. Offer assistance in understanding written instructions and in completing forms or documents. Provide extra time for decision-making. Be patient, flexible,
Communication can also help or resolve conflict or differences. 2.1 Ways to establish the communication and language needs, wishes and preferences of an individual, finding out their home language or their preferred method of communication such as: sign language, makaton, braille, picture cards. If possible they may be able to communicate using finger spelling or using aids such as hearing aids. 2.2 The factors to consider when promoting effective communication, communication needs to be adapted depending on the environment and who your communicating with because you wouldn't necessarily talk to your friends the way you would with professional colleagues. 2.3 Communication methods and styles: nonverbal communication such as eye contact, touch, gestures, body language, behaviour.
All of these communicate something without the use of oral or written language. Even if words are not used, the silence can communicate in a nonverbal way” – www.onlinedictionary.com Reflective listening Usually to tell what people’s emotions we watch their nonverbal communication. Whitehouse M (2010) Stretch B states that understanding both what a person says and what a person feels, and then relaying this back to him or her in your own words. We can learn about people who are different from us by checking understanding can involve listening, checking understanding can involve listening to what other people say and then ask questions. When we listen to complicated details of other people’s lives.
Outcome 1 Understand why communication is important in adult social care settings. The learner can. 1.1 identify different reasons why people communicate. Most human beings are sociable creatures, who like to communicate we also communicate for specific reasons such as fear, love, pain, anger, joy, to express knowledge or to give a warning of risk or danger. 1.2 Explain how effective communication affects all aspects of working in adult social care settings.
Unit 201 Principles of communication in adult social care Setting 1.Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.