Unit 201 – Principles of Communication in Adult Social Care Settings

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Unit 201 – Principles of communication in adult social care settings Outcome 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate for many different reasons. People communicate to express their feelings, their preferences, their needs, their wishes, their preferences that they have, to build relationships with other people or a partner, to share their experiences that they have had or to share ideas with one another or when getting to know other people. Communication is key in order to maintain relationships with others and staff. This is to ensure that information is obtained clearly and understood, and that information is given correctly and that others can understand what it is you are asking. It is very important that when getting to know someone or someone that you work with that you share opinions, feelings, emotions, and show encouragement and that they are valued. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. In my work place, we have three handovers on the beginning of each shift, to talk about how each resident is doing, any health problems etc to keep all staff on the same page. We record and report any new information to our nurse in charge and document it in their daily notes. We also communicate through the staff notice board, staff meetings, and meetings with our line manager. Effective communication is important as it ensures that the information being told is clear, concise, accurate and informative. This ensures that there is a decrease in the mistakes in the care that someone is receiving on a daily basis. Working as a team throughout the shift ensures that you can reach the same outcome and achieve targets. 1.3 Explain why it is important to observe individuals reactions when

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