Unit 201 Health and Social Care Level 2

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Unit 201 Principles of communication in adult social care Setting 1.Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Communication in adult social care is key to the client being happy by having all of their needs met. With communication the client can say what they would like to eat, where they would like to go, and other day to day things we take for granted. We can also get to understand the client by having good
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