People communicate to; * Avoid misunderstandings * Express how they are feeling * Develop a positive relationship * To share ideas * Seeking and providing information Aiv.) Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. * To make sure they understand what is being said to them and others * To make sure they feel comfortable Av.) Explain why it is important to find out about an individual’s: Communication and language; some service users have communication difficulties, people with autism dementia or people who are physically unable to speak, in order to support individuals with communication difficulties their needs need to be understood. Wishes and preferences; some people prefer to be called by a different name or nickname, if they wish to go to appointments by themselves or with a member of staff.
It is important to observe the reactions of the individual so that you can be sure they are happy with what you've discussed and that they fully understand. 5) Explain why it is important to find out about a person’s: * Communication and language needs * Wishes and preferences It is important to know so that any problems can be identified and dealt with accordingly to their needs. It is important so that the care and support needed is known & Effective for the individual. 6) Explain how good communication can have a good effect on the way a care worker interacts with * Colleagues * Individuals using the service and carers * Other professionals It is really important that colleagues communicate well with each other, so that they can care for the service users properly. Carer/Service user communication is absolutely essential to assure care needs are recognised and fulfilled.
A) communication and language needs. To ensure you use the correct method of communication which is most effective for the individual so you can be sure they understand the information you are giving them and that you can communicate efficiently. B) wishes and preferences. It is important to find out about an individuals needs and preferences so you can deliver support to them in a way which promotes choice and dignity for the individual as well as deliver the care they need and expect. Av.
Effective communication can affect relationships in an adult social care setting between individuals using the service. This is a fundamental way of building meaningful relationships between the carer and the service user. It is also a way of the service user expressing their needs and the carer/social worker to convey the service user’s options to them to ensure they are getting what they need from the service. It is a way of relating information in a concise and clear way. AIII) Using the table below, identify three ways of finding out the communication and language needs of an individual.
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
Communication and Values “Communication is the way which information is passed on or exchanged between carers and between carers and clients in health and social care organisations” Edexcel Vocabulary Sheet A good way of understanding how to communicate affectively is to use the communication cycle. Sends Message (Person A talks to person B) Seeing & Hearing (Person B hears the message) Understanding (Person B understands the message) Returning Message (Person B responds to the message) Seeing & Hearing (Person A hears the response) Understanding (Person A understands the response) Good communication is important because it helps you build relationships with different people, it helps boost your confidence and self-esteem
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. - to understand the needs - to share information - to build a relationship - to express feelings Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Create a good relationship and improve the quality of care .Can resolve conflict that may arise. b) Individuals using the service and their carers Create a good relationship , build trust and respect. Service users would feel safer and feel that they can trust the carer with any problem. Carers would communicate more which would lead to the user getting the correct care.
1 Identify the different reasons why people communicate Communication is the way people reach out to each other and is an essential part of establishing, building and maintaining relationships. It is a basic requirement for working in the care sector in order to communicate well with service users, family, friends, managers, supervisors and health care professionals to create a good working environment. We communicate with each other in order to be able express our thoughts, ideas, feelings, needs, wishes, likes/dislikes, gather, share, and receive information and to get to know one another. Good communication is an essential part of supporting individuals in care and effective communication involves listening to the individual and to demonstrate that you are listening by giving them your full attention. We can communicate via many different methods, speech, touch, facial expressions, gestures, body language/movements, muscle tension, proximity and personal space, face to face position, sign language, written words and by the use of electronic communication and by being aware of our own body language.
Explain how effective communication affects all aspects of own work. Effective communication affects my role as a care assistant as I must be able to communicate effectively with other staff, seniors and managers in order to maintain a smooth running of the care home. I also must be able to communicate with residents in order to understand them and there families to ensure their needs are being met. Factors that contribute to a effective working relationship are information sharing and confidentiality, agreeing objectives, cooperation, honesty, respect, clear communication, mutual support, sharing, reliability, shared goals and trust. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.