Assignment 201 Task a

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Task A – Short Answer Questions Ai Describe four different methods of communication 1. Verbal communication: clear speech-in order to help people to understand what you are saying, speak clearly, don't cover your mouth with your hands or turn away from the person. 2. Eye contact: shows the other person that you are listening to them and it should be frequent but not sustained, otherwise, you could give the impression that you are staring. 3. Gesture: some people use their hands and head movements to emphasize what they are saying. Gesture might also tell you a lot about how that person is really feeling. 4. Language and words: this involves thinking carefully about the words you use. Your choice of words should be appropriate to the person you are talking to, and to the situation. Aii Identify five different reasons why people communicate. Socially Relationship/ friendship Survival Success Pass on information Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 1. People have different needs and preferences in relation to way they communicate. 2. Communication in the health sector has to be effective so that patients are kept informed about their care and treatment, and can express their needs, views and opinions. Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs It is important that you make sure that you are able to communicate with people you support in the best way for them. b) Wishes and preferences For the best way to meet their needs. Av Explain how good communication can have a positive effect on the way a social care worker interacts with: a) Colleagues If you have good communication skills with your colleagues they will be more likely to want to
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